Patient Access Specialist I – Wexford Position Available In Allegheny, Pennsylvania

• UPMC Community Medicine Incorporated
• is looking to hire a casual Patient Access Specialist I to assist the team at the Tri Rivers Call Center, Brooktree location ( _7500 Brooktree Road, Suite 302, Wexford, PA 15090_ ).

Shift/Schedule:

This position will work daylight hours, between the hours of 8am to 5pm (Will work 10 hours weekly) – Days to be determined weekly as this role will be scheduled when needed. No weekends or holidays!

• Purpose:

• Join our professional, team-oriented environment in a role that provides essential support to our patients and physicians.

We are seeking a detail-oriented and customer-focused individual to serve as a front-line resource for patient access and scheduling.

Key Qualifications:

+ Strong typing and computer skills + Excellent customer service and phone communication abilities + Active listening and effective communication skills + Detail-oriented with a strong work ethic + Previous experience in customer service + Experience in medical settings or call centers (helpful but not required) + Familiarity with Epic software (preferred)

Perks & Work Environment:

+ Supportive and professional atmosphere + Team-oriented workplace + Free parking + Long-term, stable opportunity for a casual position

Primary Responsibilities:

+ Schedule appointments following physician templates, ensuring timely patient access + Enter and verify patient demographic information for data integrity + Handle incoming calls with professionalism, following telephone courtesy standards + Ensure compliance with the UPMC 72-hour appointment requirement + Route calls appropriately to clinical or administrative departments + Provide basic patient information (directions, parking, appointment preparation) + Manage patient wait lists and new patient documentation + Escalate issues to clinical or supervisory personnel when necessary + Maintain accuracy while answering multi-line phone systems and processing scheduling requests If you thrive in a dynamic healthcare setting, enjoy interacting with patients, and have a commitment to exceptional service, we’d love to hear from you! + Completion of HS Diploma/equivalent + 1 year of experience in a medical office, customer service, inbound call center 0r other relevant health care setting will be considered (preferred). + Associates degree and 6 months of experience in a medical office, customer service, inbound call center or other relevant health care setting (preferred) + Must have experience with personal computer-based applications, including email and experience with other various office equipment. + Must be able to multitask at a high level. + Able to interact with a variety of external and internal constituents, including patients, patients’ families, internal physicians, referring physicians or their clinical/office staff, insurance companies, nurses. + Experience with/knowledge of medical terminology and multi-line telephone systems is preferred. + Electronic scheduling system experience is preferred. + Must be able to learn and apply third party payer guidelines and reimbursement practices. + Basic knowledge of health insurance preferred. + Must be able to maintain confidential information. + Must have strong interpersonal, organizational, and communication skills and be able to remain professional and courteous when dealing with sensitive issues and stressful circumstances.

• Licensure, Certifications, and Clearances:

• + Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran

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