Remote Benefit Customer Service Representative (Local Candidates Only) Position Available In Allegheny, Pennsylvania

Job Description:

Remote Benefit Customer Service Representative (Local CandidatesOnly) positions available in your area! Please apply now! Join ourteam as a Benefit Customer Service Representative and play a keyrole in helping members navigate their healthcare and pension planswith confidence. This is a meaningful opportunity to provideexceptional service and make a difference in people’s lives everyday. What You will

Do:

Guide members through benefits enrollmentand assist with updates to health and/or pension plans. Deliverpersonalized support via phone, email, and webchat — we prioritizequality over speed. Start on a single client account, and overtime, be cross-trained to support multiple clients. Use empathy,professionalism, and clear communication to handle a variety ofmember concerns, including those that may be sensitive or complex.

Interpret plan documents and explain them in simple,easy-to-understand language. Handle confidential informationresponsibly in line with HIPAA and data privacy standards.