Technical Customer Support Position Available In Allegheny, Pennsylvania

Technical Customer Support Vape-Jet – 1.0 Pittsburgh, PA Job Details Full-time $22 – $25 an hour 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off 401(k) matching Flexible schedule Qualifications Jira Technical support experience (3-5 years) Software troubleshooting Customer service Slack Mid-level Technical support Industrial equipment AI Communication skills Mechanical knowledge Full Job Description About Vape-Jet At Vape-Jet, we build cutting-edge vape cartridge filling machines that help cannabis brands automate, scale, and succeed. Our systems combine precision hardware and intuitive software to deliver unmatched performance. And our support is what turns customers into evangelists. That’s why we’re not just hiring for a “support agent.” We’re building a team of high-ownership problem solvers who are obsessed with delivering exceptional customer experiences. The Role We’re hiring a Technical Customer Support team member who thrives at the intersection of technical problem-solving and white-glove service. This isn’t a role for someone who just wants to run through scripts or close tickets as fast as possible. We’re looking for someone who will take full ownership of every issue, think proactively, go the extra mile, and leave every customer thinking, “That was the best support I’ve ever received.” You’ll work with a team that values clarity, speed, and initiative. And you’ll have the opportunity to make a meaningful impact on both the customer experience and the product itself. Key Responsibilities Technical Troubleshooting & Product Support Respond to customer inquiries across email, phone, chat, and video with clarity and professionalism. Diagnose and resolve software and hardware issues related to our automated filling systems. Walk customers through fixes with confidence, or coordinate with engineering when needed. Document common issues and solutions to build out internal and customer-facing resources. Customer Experience & Relationship Building Deliver support that exceeds expectations. Every time.

Follow through and follow up:

ensure no customer is left in the dark or hanging. Build strong relationships with customers and act as their advocate internally. Help customers feel empowered, not dependent. Learning, Documentation & Team Collaboration Deepen your product expertise across mechanical, software, and process layers. Contribute to our growing knowledge base with articles, videos, and workflows. Provide feedback to improve the product and reduce future support issues. Champion projects and systems to help consistently improve our support motion. Stay sharp. This tech evolves quickly, and so do we. What Makes a Good Fit We’re not just looking for someone who can do the job. We’re looking for someone who will own it. You might be a great fit if… You’re naturally curious and want to understand how things work under the hood. You obsess over customers, prioritizing their needs and their experience above all else. You take initiative without being asked, and you follow through on what you start. You communicate clearly and confidently, even when you’re not 100% sure of the answer yet. You thrive in fast-paced environments where no two days look the same. You’re not afraid to jump on a Zoom call, spin up a help doc, or loop in engineering if that’s what it takes. You measure success by the delight of the customer, not just closing the ticket.

Qualifications Required:

Experience in a technical support or customer service role. Strong troubleshooting instincts – software, hardware, or systems. Excellent written and verbal communication skills. A track record of taking ownership and creating great outcomes for customers. Willing and excited to embrace AI assistants and tools to enhance your work.

Bonus Points For:

Experience with remote service and supporting industrial equipment, automation, or hardware/software hybrid products. Familiarity with tools like Slack, Jira, HubSpot, Odoo, or related support and ticketing systems. Cannabis industry knowledge or experience in a highly regulated industry. Excited to build with AI agents and push the boundaries of technology to deliver true customer delight. Why Join Vape-Jet? Work with a passionate, no-ego team building automation tech that changes the game. Help shape a product customers love. And make it even better through your insights. Competitive salary, flexible work setup, and meaningful impact from Day 1. A culture that celebrates curiosity, ownership, and delighting customers at every turn.

Comp & Benefits Total Comp Estimate:

$50,000-$55,000

Base Salary Estimate:

$45,000-$55,000 Strong performance-based bonus structure. Coverage for health and dental insurance, with upgraded options available. Retirement account with matching. Company-sponsored Friday Lunch. Ready to Embark on This Adventure? Please submit your application and a thorough resume. We are an equal opportunity employer and welcome all qualified applicants. Join us in our passionate pursuit of innovation.

Job Type:

Full-time Pay:

$22.00 – $25.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off

Schedule:

8 hour shift Day shift Monday to Friday People with a criminal record are encouraged to apply

Work Location:

In person