Technical Service and Training Representative Position Available In Allegheny, Pennsylvania

Technical Service and Training Representative Hvac Distributors Inc – 3.4 Pittsburgh, PA Job Details $85,000 – $90,000 a year 4 hours ago Benefits 401(k) matching Qualifications Customer service Driver’s License

HVAC HVAC

Certification Senior level Communication skills 10 years

Full Job Description General Description :

Delivers technical support, warranty, and certification services to internal personnel and customers.

Essential Duties and Responsibilities:

Technical Service Provides technical support to customers relating to product installation, troubleshooting, and/or manufacturer specific details via telephone or worksite visit, consistent with company policies and service standards. Identify product and technical issues and take action to include communicating to Technical Support and Training Manager and customers. Review and be aware of Technical Service Bulletins and other manufacturer communications Escalate technical issues to Technical Support and Training Manager Salesforce Record Create and update cases for all Technical calls, trainings, and visits Start-up assistance for 1st time installations for qualified dealers. Sales Support Accompanies AMs to prospective customers to assist with technical sales when needed. Performs on site “on-boarding” presentations for newly signed dealers when necessary. Customer Training and Certifications Deliver technical training and certification programs in support of HVAC’s annual plan. Coordinate training improvement plans with manager. Attends appropriate manufacturers’ technical training seminars Warranty and Repairs Assists Warranty and Operations Administrator in resolving warranty labor issues. Assists in the evaluation and repair of defective/suspected defective equipment. Why work for HVAC Distributors? We have been in business for over 35 years Full benefit package first of the month following 30 days of employment 401k Program with match State of the art technology Growth opportunities Education and/or

Experience:

Ten years of practical HVAC Service experience. Current EPA certifications. Valid Class “C” Drivers License with good driving record.

Knowledge, Skills and Abilities:

To perform the job successfully, an individual should demonstrate the following skills and abilities: Excellent communication skills with ability to conduct customer presentations and training classes. Extensive knowledge of residential heating, ventilating, air conditioning equipment and related supplies. Strong interpersonal skills. Ability to work independently. Ability to analyze and solve problems, multi-task and meet deadlines. Possess a customer service mindset. Ability to anticipate customer needs and foresee potential problems and proactively address both.