Call Center/Customer Service Rep. Position Available In Berks, Pennsylvania

Job Description:

Adecco is currently hiring for customer service representativesin a call center in Reading, PA. As a customer service associate,you will be responsible for handling inbound calls at a high rate.

You will be responding to account inquiries, service requests, andcomplaints. A multiple computer system will be used during thesecalls. This position is scheduled to start on February 23rd with apayrate of $11.00/hr. An average day consists of answering about 100 calls, with busierdays in upwards of 130 calls. A 6-8 week training session will takeplace before you will work on your own. Must be able to communicate with customers who may be loud, angry,and/or hard to understand.

The position requires time flexibility:

a. Extended daily hours without notice b. Mandatory weekly overtime may be required c. On call availability to ensure the call centers are staffed forstorms and outages is required for contractors Responsibilities

• Initiating trouble calls, creating notifications, performingaccount maintenance, inputting data as required
• Providing exceptional customer service to all customers
• Documenting customer notes on accounts
• Providing appropriate system entries
• Receiving/processing outage and emergency calls within companyand regulatory guidelines
• Utilizing independent analysis and judgment resolving customerconcerns
• Following up with customers when appropriate
• Soliciting sales of new or additional services
• Handling irate customers in a calm, courteous and professionalmanner
• Using effective communication skills and judgment to analyze andresolve customer inquiries
• Reading communications and emails and applying information toexisting and new practices/procedures
• Attending training Qualifications
• High school diploma or GED required
• Must pass company approved CSR test
• Call Center experience or strong customer service experiencepreferred
• Must have ability to work mandatory overtime with littlenotice
• Ability to sit at desk and be on phone for long periods oftime
• Excellent communication skills including good grammar, tone ofvoice and diction
• Basic computer and keyboarding skills, with ability to use SAPefficiently
• Excellent customer service skills (friendly, courteous andhelpful)
• Demonstrate a questioning attitude to continue to learn, produceresults and strengthen existing relationships
• Ability to read and interpret documents such as quick referencecards, training documents, CNET and other on-line help tools
• Ability to accurately calculate figures and amounts
• Ability to interpret technical instructions regarding meter readsand outage status
• Always works safely with no work related accidents orinjuries Equal Opportunity EmployerMinorities/Women/Veterans/Disabled