Customer Service Representative Position Available In Bucks, Pennsylvania

Customer Service Representative CLEAR Employer Services Fallsington, PA, US 5 days ago Quick Job type Full-time Quick Job description A manufacturing company is looking for a

Full-Time Customer Service Representative General Description :

This role will act as a liaison, to provide excellent customer service, manage inside sales activities, and help our customers find the right solutions. This role requires a proactive individual with a passion for helping customers and contributing to the growth of our business.

Responsibilities :

Handle inbound customer inquiries via phone, email, and chat in a professional and efficient manner. Provide information about products, pricing, availability, and order status to customers. Process orders and follow up on order status, ensuring timely delivery and customer satisfaction. Assist with inside sales activities, including lead generation, quotes, and order processing. Build and maintain strong customer relationships to drive repeat business and customer loyalty. Collaborate with internal departments (sales, production, logistics) to address customer needs and resolve issues. Maintain accurate records of customer interactions, orders, and communications in the ERP system. Monitor customer accounts and suggest new products or services based on customer needs. Respond to customer complaints and issues promptly, ensuring positive resolutions. Manage product returns, exchanges, and warranty claims as required. Assist in preparing reports and analyzing sales trends to support business decisions.

Competency of Position Requirements :

Previous experience in customer service, inside sales, or a related role; experience in a fast-paced, high-growth manufacturing environment preferred but not required. Familiarity with ERP systems (Enterprise Resource Planning) and experience with Microsoft Office Suite (Excel, Word, Outlook) and Google Suite. Strong communication skills, both written and verbal. Excellent organizational skills and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Problem-solving skills with a customer-centric mindset. Team-oriented with a collaborative approach to work. Ability to work independently and take initiative to resolve issues and support the sales team.

Job Qualifications :

Must have 3 to 5 years experience in a customer service field High School diploma or equivalent required Business to Business work experience is preferred Powered by JazzHR a job alert for this search Customer Service Representative

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