Customer Support Coordinator Position Available In Chester, Pennsylvania
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Job Description
Customer Support Coordinator 3.0 3.0 out of 5 stars 45 West Industrial Boulevard, Paoli, PA 19301 Role Overview The Customer Support Coordinator is responsible for handling multiple assigned duties throughout the day to support our customers Key Responsibilities Accurately enter and update all pertinent customer data, include customer hierarchy information, into multiple databases (Manitou, Sedona, RAVEN, Compass/Remotelink). Manage scheduled reporting and generate reports as needed. Schedule and perform training with new and existing customers for their alarm and video systems Generate video clip retrievals per clients’ request. Complete non-help desk / support projects as needed. Ability to interact professionally with customers both internal and external, peers, and executive staff. All other duties as assigned. Qualifications High School Diploma Five years of customer support work experience or equivalent experience Experience in a technical support role preferred
Work Requirements:
Position requires use of PC for brief and extended periods of time depending upon project.
