Customer Service Associate II Position Available In Dauphin, Pennsylvania

Customer Service Associate II Black Consulting Services, Inc. Middletown, PA 17057 • Hybrid work Job Summary This specific position’s shift is from 11:00am-7:30pm or 11:30am to 8:00pm after the 4-6 week training program. The call center located in Middletown, Pennsylvania is a growing, high volume call center that services child support service calls for the Commonwealth of Pennsylvania. The call center is an inbound call center with a strong commitment to exceptional customer service. The call center hours are Monday through Friday from 7:00 a.m. – 8:00 p.m. This specific position’s shift is from 11:00am-7:30pm or 11:30am to 8:00pm after the 4-6 week training program.

Essential Duties and Responsibilities:

Ability to answer calls timely, as they are automatically received through blended call queues Ability to answer incoming chat inquiries in a timely and accurate manner Provide a one call resolution through asking pertinent questions to understand member’s concerns Updating member information efficiently and accurately through active listening Maintain an up-to-date product knowledge through offered trainings Utilizing soft skills while engaging with members Maintain a calm & positive demeanor while engaging with members Display effective communication & ability to follow communication procedures/guidelines Punctual, reliable, & consistent attendance Excellent time management & multitasking skills Reviewing Quality Assurance assessments within a timely manner Escalating member concerns to the call center management team Maintain adherence to all key performance indicators as set forth within the call center & corporate guidelines Training will follow a schedule of 8:00 a.m. – 5:00 p.m. for a duration of 4 weeks All other duties as assigned The ideal candidate will be able to meet the following requirements: A minimum of one year of experience in a customer service roll & call center experience preferred Proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and other miscellaneous programs Ability to sit for long periods of time High School Diploma or GED equivalent Ability to pass a criminal background check Equal Opportunity Employer BlackCSI is an Equal Opportunity Employer and does not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. All qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, national origin, age, gender, marital status, pregnancy, sexual orientation, mental or physical disability, medical condition, citizenship, or any other characteristic protected by State or Federal Law. Those applicants requiring reasonable accommodation to complete the application and/or interview process should notify a representative of the organization.

Job Type:

Full-time Pay:

$16.50 – $16.75 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Evening shift Application Question(s): Are you able to work from 11:00am to 7:30pm or 11:30am to 8:00pm, Monday through Friday?

Experience:

Call Center:

1 year (Required) Ability to

Commute:

Middletown, PA 17057 (Required)

Work Location:

Hybrid remote in Middletown, PA 17057