Constituent Services Advisor Position Available In Delaware, Pennsylvania

Constituent Services Advisor Pennsylvania House of Representatives, Democratic Caucus Brookhaven, PA 19015 JOB Assists Member in the District Office by providing a variety of administrative and governmental services for constituents.

This position is 100% onsite and is not eligible for Telework.

EXAMPLE OF DUTIES

Monitor and respond to constituent inquiries through a variety of mediums, including in-person visits, telephone and email to social media platforms. Responses may require requesting the constituent to call in to the district to further assist in determining the nature of the need and the relevant staff member to provide further assistance. Process PennDOT, property tax, rent-rebate, PACE, birth and death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials. Track Penn DOT work via PennDOT Tracking System.

Receive, sort, and route mail; maintain and direct publications. Respond to constituent correspondence, process mailings, and prepare written correspondence on behalf of Member. Research, prepare appropriate and thoughtful written responses to constituent inquiries that reflect the Member’s wishes, position, or legislative record on various public policy issues. Prepare citations and fax them to the Legislative Reference Bureau for processing. Maintain a constituent contact database and relevant spreadsheet files as required by the Member.

Cultivate and maintain relationships with local businesses and government officials. Coordinate and attend activities for constituent groups. Represent the Member at events in the district when the Member is unavailable.

Perform clerical duties as needed, such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation. Order, receive, and maintain office supplies. Manage Member’s calendar/scheduling in conjunction with Harrisburg office. Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for expense reimbursement. Interact with Harrisburg office staff; coordinating workload accordingly.

Performs any other legislative work-related duties as assigned

SUPPLEMENTAL INFORMATION PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, the ability to adjust focus, and the ability to read and interpret documents on a computer screen.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. The employee is occasionally exposed to the moving mechanical parts of office equipment.