Customer Service with Sales Responsibilities Position Available In Delaware, Pennsylvania

Customer Service with Sales Responsibilities Chimney Cricket & Hometown Hearth 101 State Rd, Media, PA 19063

Benefits:

401(k) matching Bonus based on performance Dental insurance Health insurance Opportunity for advancement Training & development Are you a people-person who enjoys helping homeowners and turning great conversations into results? At Chimney Cricket & Hometown Hearth, our Customer Service & Sales Representatives are the friendly first point of contact for customers looking for chimney and fireplace solutions. This role blends customer care with light sales responsibilities—you’ll help schedule appointments, recommend services, and contribute to a warm, helpful experience from the first call to the final follow-up.

What You’ll Do:

Answer phone calls, emails, and online inquiries with professionalism and warmth Help customers schedule service appointments and answer general questions Listen for opportunities to recommend additional services or upgrades Book appointments and document details in our CRM (ServiceTitan) Follow up with past customers to ensure satisfaction and encourage repeat business Keep up-to-date on our products and services so you can offer confident, helpful guidance Support showroom visitors in selecting the right fireplace or hearth product

What We’re Looking For:

2+ years in a customer-facing role (office, retail, or call center) Strong communication skills with a friendly, confident phone presence Organized, proactive, and detail-oriented Comfortable guiding conversations toward solutions—and sales Previous experience with scheduling software or CRMs is a plus Fireplace/chimney/hearth knowledge is great—but not required. We’ll train you!

Why Join Us:

Hourly wage + bonuses : Earn $ per booked appointment, plus monthly sales incentives Full benefits after 90 days (health, dental, paid holidays) Matching retirement plan after one year Supportive, team-oriented culture with room to grow Company-paid training and industry certifications Our Core Values

• RISE:

  We live by four values: Respect

• Treat everyone with kindness, be on time, and build trust Integrity
• Do what you say, even when no one is watching Safety
• Prioritize safety for yourself, the team, and our customers Excellence
• Aim high, be resourceful, and keep learning

About Us:

Chimney Cricket & Hometown Hearth is a family-owned company serving the Media, PA area for over 35 years. We specialize in chimney service, fireplace installation, and cozy home upgrades. Customers love our expertise and reliability, and our team members enjoy a workplace that values growth, teamwork, and getting things done right.