Customer Service Representative Position Available In Erie, Pennsylvania

Customer Service Representative Tooling Components 8349 W High Street Ext, Union City, PA 16438

Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring customer satisfaction.

Responsibilities:

• Analyze customer inquiries and provide appropriate solutions or responses
• Handle incoming calls and respond to customer inquiries in a professional and courteous manner
• Perform data entry tasks accurately and efficiently
• Communicate effectively with customers to understand their needs and provide appropriate assistance
• Maintain a high level of phone etiquette while interacting with customers
• Identify opportunities for upselling and cross-selling products or services
• Conduct outbound calls to follow up on customer inquiries or resolve any outstanding issues
• Assist with sales-related tasks as needed

Skills:

To excel in this role, you should possess the following skills:

• Strong customer service skills with the ability to handle challenging situations
• Excellent communication skills, both verbal and written
• Proficient in data entry and computer systems
• Knowledge of outbound calling techniques and upselling strategies As a Customer Service Representative, you will have the opportunity to make a positive impact on our customers’ experience.

We offer competitive compensation, ongoing training, and opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. to join our dynamic team as a Customer Service Representative.

Job Type:

Full-time Benefits:

On-the-job training

Shift:

Day shift People with a criminal record are encouraged to apply

Work Location:

In person