Service Advisor Position Available In Erie, Pennsylvania

Service Advisor Roth Cadillac – 3.0

Erie, PA Job Details Estimated:

$48.8K – $74.1K a year 1 day ago Benefits Health insurance 401(k) Qualifications Customer service Mid-level 3 years High school diploma or

GED Driver’s License Full Job Description Job Summary:

We are looking for a Service advisor to join our growing team! The right candidate has a strong background in service and customer service. The day-to-day duties of this role include maintaining strong relationships with customers, crafting goals for the department, and staying up to date on new product features.

BENEFITS

Great Work Environment Flexible Working Hours Health Insurance 401(K) Responsibilities Assist customers in servicing, repairing and explaining each service needed Understand customer; match requirements and concerns to various service options Explain service being performed and keep customer informed and updated throughout the service of their vehicle Stay up to date on new products, features, accessories and attending product training as required Maintain a service customer follow up system that supports repeat and referral business and contributes to customer satisfaction Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately Qualifications A minimum of 3 years of experience as a custom service Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid driver’s license Driven personality, eager to improve and able to work within and support internal teams We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.