Building Products and Contractor Customer Service Representative Position Available In Lackawanna, Pennsylvania
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Company:
Cpg
Salary:
$53248
Job Description
- Join Our Team and Put Your Building Expertise to Work!
- Are you a skilled carpenter, contractor, electrician, plumber, machinist, mechanic or construction professional looking for a dynamic career that values your technical knowledge? The AZEK Company in Scranton PA, is hiring a
- Technical Customer Service Representative
- to provide expert guidance and support to customers regarding building product installation, troubleshooting, and best practices. If you have hands-on experience in construction and a passion for helping others, this could be the perfect role for you!
- Why Join AZEK?
-
Pay Rate:
$25.60/hour
-
Schedule:
11:30am to 8pm
- Full-time, stable work with career growth opportunities
- Use your building product expertise in a customer-focused role
- A team-oriented workplace that values craftsmanship and technical know-how
-
What You’ll Do:
- Assist customers with technical inquiries about installation techniques and troubleshooting issues
- Provide expert guidance via phone, chat, and email on best practices for building product applications
- Read and interpret installation guidelines, blueprints, and building code reports
- Use your hands-on knowledge of power tools, fasteners, and construction methods to provide real-world solutions
- Maintain accurate records of customer interactions and technical resolutions
- Work closely with sales and support teams to enhance customer experience and generate lead opportunities
- Meet or exceed key performance metrics, including customer satisfaction and service efficiency
-
What We’re Looking For:
- Hands-on experience with building products, carpentry, remodeling, or construction trades
- Strong mechanical and technical aptitude, with proficiency using power tools (drills, miter saws, etc.
- Excellent problem-solving skills with a customer-first mindset
- Strong verbal and written communication skills
- Familiarity with Microsoft Office Suite and CRM tools like Salesforce (preferred
- Ability to work in a fast-paced contact center environment while maintaining high-quality service
-
Experience & Education Requirements:
- Previous experience in building products, construction, or a related field required
- Customer service and/or sales experience preferred, especially in a contact center environment
- High School Diploma or GED required
- Proficiency with MS Word, Excel, Outlook, and TeamsCustomer Experience Team Members will be based in our Keyser Avenue offices and will report to the Customer Experience Team Supervisor.
