Client Care Center Banker Position Available In Lackawanna, Pennsylvania

Client Care Center Banker 3.4 3.4 out of 5 stars 338 North Washington Avenue, Scranton, PA 18503 We are seeking a Customer Care Center Banker to join our team and support customer sales and services. This role is designed for individuals who are passionate about providing excellent customer service, handling a variety of customer interactions, and supporting the sales process. A Client Care Center Banker answers incoming calls, chats and emails while providing clients with the best financial solution through a virtual and digital environment. The bank provides training and mentorship needed to support success as a Fidelity Banker. If you are detail-oriented, technically adept, have strong communication skills, and enjoy building relationships with customers, we encourage you to apply.

Key Responsibilities:

Handle incoming phone calls, chats, and emails to support customer inquiries Respond to customer requests via phone, email, and chat. Review account history to assist in addressing customer needs Contribute to team effort by meeting and exceeding goals Utilize CRM systems to document and track customer interactions Follow communication procedures, guidelines, and policies to ensure consistency Provide an outstanding customer experience during each interaction Communicate pertinent information to supervisors as needed

Essential Duties:

Build relationships through open and interactive communication with customers Identify and assess customer needs to provide solutions that ensure satisfaction Recommend potential products or services based on customer needs Meet personal and team sales goals to drive overall success Open and maintain customer accounts by accurately recording account details Address product or service issues and offer appropriate solutions or alternatives Promote a digital, omni-channel experience to enhance customer engagement

Ancillary Duties:

Perform supportive tasks as needed to assist with the essential job functions, with flexibility to adapt as necessary

Skills & Qualifications:

Strong communication and interpersonal skills Ability to work collaboratively within a team environment Proficiency in CRM systems and customer service tools Ability to meet sales and performance goals Experience in customer service or a related field preferred Why Join Us? Opportunities for growth and advancement A dynamic and supportive team environment Competitive salary and benefits package If you are a dedicated professional looking to make a meaningful impact while advancing your career, we would love to hear from you. Apply today and take the first step towards a rewarding career as a Customer Care Center Banker! Recognized by the American Bankers’ Association, Fidelity Bank is ranked as one of the “Top 200 Community Banks in the U.S.” for 11 years in a row. The bank has also been awarded “Best Bank,” “Best Mortgage Company,” and the Gold Award for “Best Places to Work” by the Times Leader Media Group. Fidelity Bank offers a positive and supportive environment, focusing on work/life balance, encouraging volunteerism, and investing in education and training. To be considered for this exciting opportunity with a growing community-focused bank, please forward your resume.

Basic Qualifications Education/Training:

A high school diploma or equivalent and 0-3 years of experience in the field or in a related customer service area. Skill(s): Ability to rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.