Customer Service Representative Position Available In Lancaster, Pennsylvania

Customer Service Representative Vertex Mechanical Inc. Stevens, PA 17578 At Vertex Mechanical , we’re a company founded in 2002 with a clear vision: to create a workplace that truly values its employees, fostering a culture where they can thrive and, in turn, provide exceptional service to our customers. Vertex believes that the key to success lies in building strong, cohesive teams , where creativity and advancement are encouraged for everyone. At Vertex, you’ll find no egos or bench sitters-just a group of dedicated individuals working together towards a shared goal. Exceptional Service for Exceptional People is at the heart of everything we do, ensuring both our employees and customers are supported and valued. Why Join Our Team?

Competitive Pay:

$16.00 – $21.00 per hour, with opportunities for growth

Full Benefits:

Medical, dental, and vision coverage for peace of mind 401k: Plan for your future with our strong retirement options

Flexible Schedule:

Enjoy better work-life balance with a flexible work schedule

Generous PTO:

Accrue paid time off from day one

Paid Holidays:

Enjoy 7 paid holidays each year

Sick Time:

For when life happens

Ongoing Training:

Continuous development to help you grow your skills

Team Fun:

Join in on company events and team-building activities

What You’ll Do:

Answer inbound customer calls -assist with scheduling, billing questions, and resolving customer concerns Conduct outbound call campaigns to support sales and service teams Schedule maintenance visits with customers, ensuring smooth coordination Update CRM software with customer information-confidence with CRM is a must! Collaborate with management to stay up-to-date on the latest products, services, and company policies Record customer data accurately and ensure it’s up to date in our database Engage with customers in a friendly, professional manner, actively listening and offering solutions that align with company policies Other duties as assigned to keep operations running smoothly

What We’re Looking For:

2+ years of customer service experience, preferably in a similar industry Experience using CRM software and confident in data entry and management Strong communication skills with the ability to engage customers and resolve concerns Ability to multitask and stay organized in a fast-paced environment Positive attitude and a commitment to providing excellent service Team player who works well independently and collaboratively