Technical Customer Service Representative Position Available In Lancaster, Pennsylvania

Technical Customer Service Representative 3.0 3.0 out of 5 stars 110 Peters Rd, New Holland, PA 17557 Customer Service Representative Customer Service Representative II will complete technical takeoffs, materials lists, and quotes for our Outdoor living related products. Prefer construction related background or estimating experience. This is a key customer facing role, which interacts with internal and external stakeholders.

Status:

Non-Exempt Position Type:

Full-time Hours:

40-45 hrs

Schedule:

M-F Standard Shift Start/End Time:

Shift will fall between the hours of 6:30 a.m. to 5 p.m., depending on the team schedule. Flexible work environment. Overtime may be required as needed.

Reports to:

Customer Service Manager Key Roles Delivering superior service by identifying and resolving issues Maintain a working knowledge of our products, services, and promotions Identify opportunities to upsell or solve customers’ problems Being customer centric by always being polite and professional Provide cohesive support to sales & marketing team. Operate effectively in a cross functional team environment. Provide value to internal and external customers. Create and pursue self-development plan. : Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities. Key Competencies Willingness to learn and follow directions.

Team Player:

committed to improving, learning, and collaborating with others. Problem-solving and continuous improvement mindset Ability to collaborate and communicate effectively across departments. Active prioritization of company mission, values, and culture. Critical Evaluation and problem-solving skills. Excellent phone skills. Attention to detail. Reliable attendance Duties and Responsibilities Routing qualified opportunities to the account executives for development and closure Fill customer requests or inquiries concerning services, material takeoffs, products, billing, quotes, pricing, marketing, and displays. Follow-up on pre-determined quote amounts. Documenting all customer information, communications, and sales in CRM Accurate order processing, including follow through on back orders and RMA’s. Handling customer complaints courteously, professionally Executing commercial initiatives & projects as needed : Job duties, responsibilities, and activities may change at any time and may include potential transfers to other departments and local facilities. Work Environment Local travel to various worksites may be required. Occasional trade show attendance may be required. No overnight travel is required. While performing the duties of this job, the employee regularly works in an office setting and may occasionally need to go out onto the manufacturing floor. .

Education and Experience Required:

High school diploma or equivalent One year of office/clerical support experience. Microsoft Office, Typing, Computer Skills experience

Preferred:

One year in a customer service or inside sales role. Familiarity with building products or fencing industry.

Job Type:

Full-time Pay:

$20.50 – $29.75 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Shift:

8 hour shift Ability to

Commute:

New Holland, PA 17557 (Preferred) Ability to

Relocate:

New Holland, PA 17557: Relocate before starting work (Preferred)

Work Location:

In person