Customer Service Representative Position Available In Lehigh, Pennsylvania
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Job Description
Allentown, PA
1 DAYS AGO
21501439
Summary
Allentown, PA
Competitive Salary
1 Years Experience
High school graduate or equivalency certificate (GED)
No Commisssion
40.00 hours per week / Day Shift /Full-Time
Description Work Location:
Allentown, Pennsylvania Shift:
Department:
EL-ND-BSA
Customer Service Recruiter:
Tina Ceci This information is for internals only. Please do not share outside of the organization.
Your Role:
The Transportation Specialist/Customer Service Representative position includes a broad range of responsibilities supporting all phases of order entry and transportation planning for equipment manufactured at our Delivery Systems (DS) equipment manufacturing facility. The incumbent is accountable for transactional and coordination efforts supporting order entry, customer communications, order scheduling, delivery creation, and coordination/consolidation of domestic and international shipments. The ideal candidate will possess process/technical knowledge to interact with quality, operations, sales, services, and sourcing teams internally. A strong customer focus, attention to detail, and extreme accuracy is important for order processing/status and coordination of shipments in a fast-paced environment. This position reports to the DS&S Business Operations Manager.
Specific Responsibilities Include:
Complete order entry into the enterprise resource planning system, maintaining >98% accuracy Manage the invoicing of all Field Services and Megasys orders Create deliveries and shipments based on sales and stock transport orders for domestic and international shipments, and coordinate international import and exports Schedule shipments of manufactured and purchased materials to customer or field locations to maintain >98% On-time delivery Provide a focus contact point for all customer accounts Interface with customers by phone and e-mail Collaborate with planning, sales, engineering, manufacturing, accounting, and product management Comply with established processes and procedures, including standard business processes, global trade compliance regulations, and safety standards
Who You Are:
Minimum Qualifications:
High School Diploma or GED 5+ years’ experience in a transportation planning or customer service-focused position within a manufacturing environment
Preferred Qualifications:
Associate Degree in Supply Chain, Logistics or other business disciplines Independent, motivated individual Proven success in applying problem-solving and analytical skills Critical attention to detail and investigation skills Ability to balance multiple priorities and meet deadlines Experience collaborating w To view the full job description please use the link below.
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