Indentogo Enrollment Agent Position Available In Lehigh, Pennsylvania

Indentogo Enrollment Agent Lehigh Valley Mailbox Allentown, PA Job Details Part-time | Full-time From $15 an hour 1 day ago Benefits Flextime Flexible schedule Qualifications Customer service No experience needed High school diploma or GED Driver’s License Computer hardware Data entry Entry level

Full Job Description Overview:

Lehigh Valley Mailbox is a P.O. Box rental and uniform provider that has expanded its services to include background checks through IdentoGo. Located in the West End of Allentown, PA and in business since 2017, Lehigh Valley Mailbox is looking to expand its employee force to support the background checks and TSA precheck services, through full-time, part-time, and flex-time job opportunities.

Responsibilities:

Are you a customer service oriented, “people” person? Do you have an interest in security, biometrics, and law enforcement? If so, the Enrollment Agent position might be a great fit for you. You will get to use cutting edge technology to obtain fingerprint records. If you are interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today! Candidates need to be located in the Lehigh Valley Area US Citizenship required. Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications. Essential Job Functions include but are not limited to: Provide superior customer service to internal and external customers Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software Verify customer identity and scan required documents into database system Successfully complete required biometric and data capture processes and paperwork on each customer Track processing time for each applicant and ensure applicants are processed in appropriate order Perform biometric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards Identify win-win opportunities to provide more products and services to customers Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents and information are safeguarded at all times Adhere to all company and departmental policies relating to Enrollment Center standards including adherence to signage, branding, and employee attire policies Perform Enrollment Center Sustainment responsibilities on a daily basis Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and submitting updated enrollment center photos and requisitioning supplies including troubleshooting and/or equipment modifications when necessary Represent the company and the programs that are supported in a professional and customer-oriented manner Support Customer Service Registration and Reservation activities as necessary Successfully complete time sensitive trainings and briefings as assigned.

Note:

In addition to the Essential Functions, also perform similar work-related duties as assigned. Knowledge, Skills, and Abilities Customer and Personal Service

• Knowledge of principals and processes for providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction Technology
• Knowledge of electronic equipment, computer hardware, and computer software including applications and data entry Clerical
• Knowledge of administrative and clerical duties such as word processing, managing files and records, and other office procedures Monitoring
• Monitoring and assessing performance of self, other individuals, and/or outside organizations to make improvements or take corrective action Integrity
• Job requires ethics and honesty Travel Requirement, Working Conditions, and Physical Demands Working conditions such as: General office environment.

The work area is adequately lighted, heated, and ventilated.

Physical demands such as:

Office environment where the employee may be required to stand, sit, or a combination of both standing and sitting to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts, driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. The work requires light physical effort with frequent lifting and/or moving of materials in the 10-30 pound range and occasional lifting up to 75 pounds. Requires manual dexterity and ability to manipulate small objects. May require normal range of hearing and vision to operate machinery.

Qualifications:

Must be a US citizen Must be able to successfully pass various background screening requirements including criminal history, education, credit, and drug screen as well as obtain any required program specific credentials and certifications High school diploma or equivalent degree Previous experience processing credentials is a plus Weekend work may be required Reliable transportation and valid driver’s license required

Job Types:

Full-time, Part-time Pay:

From $15.00 per hour Expected hours: 20

• 40 per week

Benefits:

Flexible schedule

Shift:

Day shift No nights Rotating shift

Work Location:

In person