Customer Service Representative Position Available In Luzerne, Pennsylvania

Customer Service Representative 3.0 3.0 out of 5 stars Exeter, PA • Hybrid work Join the LKQ Family! We’re looking for motivated individuals to join our team at LKQ Corporation. With opportunities for growth, competitive benefits, and a supportive work environment, LKQ is the place to be. and take the first step toward a rewarding career!

Shift:

Mon-Fri, 9 a.m. – 5:30 p.m.

Perks:

Potential for a hybrid work-from-home schedule! ( After 6-month training period, based on performance ) In-depth onsite training with Individual coaching to maximize your growth! Highly transferable sales and service skills No experience, no college degree necessary – we pay you to learn! What can Keystone Automotive Operations do for YOU? Our company utilizes competitive training programs, coaching, communication, & collaboration to help our team members learn and grow !

We also offer:

Benefits Package:

Medical, Dental, Vision, & Employee Assistance Programs Strong 401K with generous company match

Paid Time Off & Paid Company Holidays Employee Referral Bonus:

Eligible to make referrals immediately after first day Tuition Reimbursement College Scholarships for

Employee Dependents Employee Discount Program Teambuilding Events :

Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!) And More! Who is Keystone Automotive Operations? We are the leading distributor of specialty automotive, RV and marine parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe. With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun . Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of delivering the products that people need when they need them ! Your Role with Keystone Automotive Operations Keystone Automotive Operations, Inc. is currently looking to hire enthusiastic Customer Service Representatives for our Exeter, PA location. DO NOT let our company name scare you! No automotive or RV experience required, only a deep desire to LEARN! Responsibilities Include Incoming contact (call & email) response with our established customers (NOT retail customers) Service call resolution or escalation, includes providing order and delivery status Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions Use of selling techniques to drive additional sales Perform all tasks to specified standards and metrics on a consistent basis

Basic Qualifications:

Energy, enthusiasm, & empathy towards our customers The ability to relate to our customers and help them solve problems Punctuality and attention to detail are critical A calm demeanor but with the confidence to offer customers a better solution when necessary A desire to grow professionally Computer proficiency High school degree or equivalent Preferred Skills Sales or customer service experience, especially in a contact center environment Bilingual French or Spanish is a plus Minimum Requirements Education & Experience High School Diploma/GED Preferred Requirements Associate’s Degree Sales or customer service experience, especially in a call center environment. Bi-Lingual, English & Spanish or English & French. Knowledge/Skills/Abilities Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs. Frequent use of Outlook, Word, Excel, graphics, etc. Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures. Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures. Decisions generally affect own job or assigned functional area. Results are defined and existing practices are used as guidelines for how to complete work activities; works closely with supervisor/manager who provides broad guidance and overall direction. Prioritize assigned and routine tasks. Handle appropriately. No additional competencies required. Essential Physical Demands/Work Environment Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently. Travel may be required periodically, including overnight stays (contingent on position requirements). Must be able to lift up to 50 pounds. Join us for an exciting career journey with positive, driven individuals.