Customer Service Representative/Dispatcher Position Available In Luzerne, Pennsylvania

Customer Service Representative/Dispatcher 5.0 5.0 out of 5 stars Hazleton, PA 18201 Accelerate your career at Pulse Final Mile, a leading provider of transportation solutions with cutting- edge technology at the core. At Pulse Final Mile, we are customer-centric and strive to deliver the difference, one customer, one home, and one delivery at a time.

Job Description:

We are looking for a customer service representative to assist with communication between our client, their customers, and our contracted delivery teams. The ideal candidate will have a positive attitude, professional communication skills, and the ability to multi-task throughout the day. Responsibilities Manage incoming calls from delivery teams Navigate dispatch software (training provided) Problem-solving basic customer issues related to the delivery process Assist with monitoring and overseeing loading and offload of the product by delivery teams Additional responsibilities as required Follow communication procedures, guidelines, and policies Go the extra mile to engage customers

Requirements:

1+ years of customer service experience. Experience with Microsoft Office (Excel). Excellent communication Positive attitude

Schedule:

Based on market requirements and needs Holiday availability Weekend availability Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

$18.00 – $21.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Schedule:

8 hour shift Day shift Night shift Weekends as needed

Work Location:

In person