Member Services Representative Position Available In Luzerne, Pennsylvania

Member Services Representative Choice One Community Credit Union Kingston, PA 18704 Assists new and existing members with their financial needs, opens and closes various types of accounts, processes transactions, resolves account problems, and provides assistance and information regarding other products and services of the Credit Union.

Essential Functions & Responsibilities:

60% Assists members with opening and closing accounts, processes transactions, and addresses and resolves member problems, inquiries, or complaints. Refers problems to supervisor as needed, along with recommendations for resolution. 10% Identifies opportunities to cross-sell additional products or services to members. 10% Confers with members by telephone or in person to provide information about products or services. 10% Maintains accurate member account information on computer system and prepares required reports as needed. 5% Acts as liaison between members and various departments. 5% Performs other job-related duties as assigned. Benefits include medical, dental, vision, short- and long-term disability, life insurance, 401 profit share and match, paid time off. Monday through Friday 8:45-5:15, occasional rotation Saturday 8:45-12:15