Business Analyst/ Customer Support/ Customer Service Position Available In Montgomery, Pennsylvania

Job Description:

Position Title:

Business Analyst/Customer Service Work Location:

USA – PA

– Collegeville, 19426

Assignment Duration:

6

Months WorkSchedule:

Hybrid:

2.5 days per week required in office

WorkArrangement:

Hybrid Position Summary:

Manage direct customeraccount data for clients customers in US and Puerto Rico to ensurecompliance with federal and state requirements. Business Analystsreview all incoming customer account creation and change requests,validate licensing and determine what (if any) additionalrequirements are needed to comply with regulatory requirements andclient’s policies. In addition, Business Analysts assign tradeclassification to customer accounts, which drives customer invoiceterms, discounts, taxes, eligibility for contract pricing, and maycontrol access to specified products.

Position Responsibilities:

Create and maintain customers within their appropriate salesorganization and company area to ensure accurate revenue data indownstream financials. Requires Perform due diligence researchincluding a comprehensive search of internal and external databasesto determine and verify account’s primary business activity toassign the appropriate trade class.

Organizational Relationships:

Client’s Customer service

Education and Experience:

High schooldiploma required Bachelor’s degree preferred

Technical SkillsRequirements:

SAP and Microsoft office, internet navigation,industry knowledge regarding customer classification andfunctionality preferred

Physical Position Requirements:

Sitting andworking on computer for long periods Communicate w/customers viaphone and computer Minimal lifting 25lbs or less ? NOTES Hard(required)

Skills:

SAP/customer master Data Entry Ability tonavigate the websites/internet

Soft/Preferred Skills:

Excel GoodWritten and Verbal communication Change agile About Us Establishedin 2004, SPECTRAFORCE® is one of the largest and fastest-growingdiversity-owned staffing firms in the US. The growth of our companyis a direct result of our global client service delivery model thatis powered by our state-of-the-art A.I. proprietary talentacquisition platform, robust

ISO 9001

2015/ISO 27001 certifiedprocesses, and strong and passionate client engaged teams. We havebuilt our business by providing talent and project-based solutions,including Contingent, Permanent, and Statement of Work (SOW)services to over 140 clients in the US, Canada, Puerto Rico, CostaRica, and India. Key industries that we service include Technology,Financial Services, Life Sciences, Healthcare, Telecom, Retail,Utilities and Transportation.

SPECTRAFORCE

is built on a concept of”human connection,” defined by our branding attitude of

NEWJOBPHORIA

®, which is the excitement of bringing joy and freedomto the work lifestyle so our people and clients can reach theirhighest potential.

Learn more at:

https://www.spectraforce.comBenefits

SPECTRAFORCE

offers ACA compliant health benefits as wellas dental, vision, accident, critical illness, voluntary life, andhospital indemnity insurances to eligible employees. Additionalbenefits offered to eligible employees include commuter benefits,401K plan with employer matching, and a referral bonus program.

SPECTRAFORCE

provides unpaid leave as well as paid sick leave whenrequired by law. Equal Opportunity Employer

SPECTRAFORCE

is anequal opportunity employer and does not discriminate against anyemployee or applicant for employment because of race, religion,color, sex, national origin, age, sexual orientation, genderidentity, genetic information, disability or veteran status, or anyother category protected by applicable federal, state, or locallaws. Please contact Human Resources at LOA@spectraforce.com if yourequire reasonable accommodation. California Applicant NoticeNotice to

California Applicants:

SPECTRAFORCE

is committed tocomplying with the California Privacy Rights Act (“CPRA”) effectiveJanuary 1, 2023; and all data privacy laws in the jurisdictions inwhich it recruits and hires employees. A Notice to California JobApplicants Regarding the Collection of Personal Information can belocated on our website. Applicants with disabilities may accessthis notice in an alternative format by contactingNAHR@spectraforce.com .

LA County, CA Applicant Notice LA County,CA Applicant Notice:

If you are selected for this position withSPECTRAFORCE, your offer is contingent upon the satisfactorycompletion of several requirements, including but not limited to, acriminal background check. We consider qualified applicants witharrest or conviction records for employment in accordance with alllocal ordinances and state laws, including the Los Angeles CountyFair Chance Ordinance for Employers (FCO) and the California FairChance Act (FCA). The background check assessment will considerwhether a criminal history could reasonably have a direct, adverseimpact on the job-related safety, security, trust, regulatorycompliance, or suitability for this role. Such findings may resultin withdrawal of a conditional job offer.