Customer Service Representative Position Available In Montgomery, Pennsylvania

Customer Service Representative Gallagher Fluid Seals – 4.2 King of Prussia, PA Job Details Full-time $50,000 – $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Work from home Parental leave Vision insurance 401(k) matching Flexible schedule Referral program Qualifications CRM software Sales Customer service Salesforce Writing skills ERP systems Mid-level Communication skills Full Job Description About us Gallagher Fluid Seals, Inc. is a global distributor and manufacturer of Fluid Sealing products. Gallagher represents the strongest seal manufacturers in the world, in addition to operating its own gasket fabrication facility. Gallagher serves both

OEM & MRO

customers through the development of technical solutions that solve sealing challenges.

PURPOSE:

Through interaction with customers, provide answers to inquiries involving products or services GFS offers. Through this interaction, enhance the level of customer satisfaction and revenue generation for

GFS. ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary customer contact for all customer related inquiries by telephone, electronically or in person in a prompt manner. Process customer requests, source/negotiate with supplier, quote the customer and complete contract review and PO acceptance. Enter orders through P21 following established procedures in the Order Entry Module. Manage all customer requests utilizing all available resources including Engineering, Quality, Purchasing, and Accounting. Monitor and maintain consignment inventory levels for consignment program, when applicable. •Follow up, monitor and expedite customer orders. Assist purchasing with expediting supplier orders by communicating specific details. Provide back-up support when required per the back-up system posted on the Intranet. Assure all customers inquiries are handled in a timely manner. Notify management team of any changes likely to impact the company. Associates are responsible for following policies and procedures within the Quality and Environmental Management System according to established Training Matrix. Utilizing continuous improvement efforts by supporting management initiatives and providing suggestions within the continuous improvement program. Manage customer accounts through accurate record keeping. Update and maintain all pertinent customer information on P21 (ERP) Authorize overnight freight to rectify a customer issue when warranted. Provide customer requested samples based on potential for sale. All other duties as assigned.

QUALIFICATIONS/BASIC JOB REQUIREMENTS

Previous customer service, inside sales or related working experience. Experience in a technical or distribution industry a plus ERP Experience, preferably P21 CRM Experience, preferably SalesForce Strong writing, communication, and interpersonal skills Attention to detail and accuracy Experience working both independently and, in a team-oriented, collaborative environment. Ability to effectively prioritize and execute tasks in a high-pressure environment. Proven analytical and problem-solving abilities.

Job Type:

Full-time Pay:

$50,000.00 – $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Referral program Vision insurance Work from home People with a criminal record are encouraged to apply

Work Location:

In person