Customer Service Representative/Call Center Position Available In Montgomery, Pennsylvania

Customer Service Representative/Call Center 3.3 3.3 out of 5 stars 350 Sentry Parkway, Blue Bell, PA 19422 Attention Exceptional People! Axion is calling you!!! Axion Contact is seeking enthusiastic, motivated, sharp and well-spoken individuals working with the country’s leading healthcare providers. This is an extremely fast paced call center where our Customer Service Representatives are responsible for responding in a timely, professional and courteous manner. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will handle inquiries, resolve issues, and ensure a positive experience for all customers. This position requires strong communication skills and the ability to work efficiently in a fast-paced environment. AXION Contact is a State of the Art multi-channel contact center. We are a preferred outsource partner who is known for our dynamic and innovative practices. For over 35 years we have exceeded our client’s highest expectations and have helped them build their brands and customer loyalty.

PAID TRAINING!

If you thrive in this setting and have the ability to communicate clearly and kindly with all levels of customers and providers, this is the position for you! Our Ideal candidates must be able to quickly adapt and be able to think critically. Must be able to work a 40 hour shift 10am to 6pm (M-F)

Responsibilities:

Following closely, the sets of outlined instructions, processes and procedures in accordance with the department and company policies. and quickly adapting to changes and modifications Communicate with patients/medical professionals regarding order status and possible information needed Obtain necessary patient information to provide excellent customer service Provide accurate information regarding products and services to enhance customer satisfaction. Handle outbound calling to follow up on customer inquiries and provide updates as needed. Perform data entry tasks to maintain accurate records of customer interactions and transactions. Maintain a professional demeanor while managing challenging customer situations. Utilize computerized systems to document interactions and track customer feedback effectively. Qualifications Previous experience in a call center or customer support role is preferred. Strong data entry skills with attention to detail. Proficient in using office software and computerized systems for documentation purposes. Excellent communication skills Excellent verbal and written communication skills in English. Demonstrated ability to provide outstanding customer service in a fast-paced environment. Strong problem-solving skills with a focus on client satisfaction. Experience with outbound calling is advantageous but not required. Join our dynamic team where your contributions will make a difference in delivering exceptional service to our valued customers! #

INDADMIN

Job Types:

Full-time, Temporary Pay:

From $15.00 per hour Expected hours: 40 per week

Shift:

Day shift

Experience:

Computer skills: 1 year (Required) Customer service: 1 year (Required)

Language:

English (Required) Ability to

Commute:

Blue Bell, PA 19422 (Required)

Work Location:

In person