Customer Support Representative-Horsham Position Available In Montgomery, Pennsylvania

Customer Support Representative-Horsham Turn 14 Distribution – 3.4

Horsham, PA Job Details Full-time Estimated:

$39.9K – $45.5K a year 18 hours ago Benefits Paid holidays Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off 401(k) matching Qualifications Customer service High school diploma or GED Computer skills Typing Entry level Full Job Description Drive Your Future with Turn 14 Distribution! Named SEMA Channel Partner of the Year 2022, and SEMA WD of the Year 2021, 2018, 2016, Turn 14 Distribution is always seeking great talent that will continue to elevate us as an industry leader.

Customer Support Representative Location:

Horsham, PA Schedule:

Varying between 7:30 a.m.-4:00 p.m. and 11:00 a.m.-7:30 p.m. Position Overview Turn 14 Distribution is seeking a Customer Support Representative to join our growing team! In this role, you will serve as a key point of contact for our customers, placing orders, delivering order status updates and ETAs, and resolving questions or concerns with a service-first approach. You’ll work cross-functionally with internal teams and vendor partners to ensure customer satisfaction at every turn. ️ Key Responsibilities Deliver timely and professional email correspondence to customers Provide order status updates, ETAs, and tracking numbers Resolve order issues and customer concerns to ensure a seamless experience Expedite order changes, cancellations, shipping quotes, and delivery exceptions Process RMAs and resolve shipment-related issues Collaborate with manufacturers for product returns, credits, and resolution of ongoing issues Navigate ERP systems to maximize order efficiency and accuracy Understand and act on goods issues, receipts, quarantines, and credit memos that impact inventory ✅ Qualifications & Skills Previous customer service experience required Strong computer skills; minimum typing speed of 40 WPM Clear communicator with a friendly, professional demeanor Excellent decision-making and problem-solving abilities Automotive industry experience is a plus High school diploma or equivalent required There at

Every Turn:

Our Benefits We believe in empowering our employees through career development and continued learning while offering a wide range of competitive benefits:

Competitive Pay Structure Company-Sponsored Insurance:

Medical, Dental, FSA, and Dependent Care Accounts Generous Paid Time Off and Paid Holidays 401(K) Match Tuition Reimbursement Company-Sponsored Events Subsidized Part Purchasing Program We value all employees. We believe we are one. These beliefs extend to everyone we encounter: clients, customers, vendors, employees, applicants, enthusiasts and followers. We offer career development through training opportunities, including Tuition Reimbursement, to further hone professional talents.