Service Writer Position Available In Montgomery, Pennsylvania

Service Writer

Department:

Commercial Service – IT LANDES

Location:

Harleysville, PA Looking for a Friendly, Stable, and Growing company to work for? Apply with IT Landes! We empower our employee owners to make this a great place to work and create value. We Listen, We Solve, and We Execute. We follow through and do what we say, we take pride in the quality of our work, we offer value-added expertise, and we stand by our core values of

TEAM, TRUST, GRIT, GROWTH!

We are looking for a Service Writer who is looking for an exciting career with an industry leader that’s been in the business since 1929. The Commercial Service Writer serves as the key liaison between customers and the service department, ensuring seamless coordination of service requests, job quoting, and follow-up. This role is responsible for gathering detailed information about service needs, preparing accurate and timely service estimates, and coordinating with technicians, dispatchers, and management to ensure customer expectations are met.

WHAT WE CAN OFFER

Company-wide bonus program
Team Building Outings.
Affordable Medical, Dental, Vision
401K program
Company Paid Life, Short and Long-Term Disability Insurance
Company paid training programs and apprenticeships
Vacation paid time off and holidays
Annual allowance for tool replacement
Apparel credit
Work/life balance
Referral bonuses
Employee ownership since 2014 as an

ESOP WHAT YOU’LL NEED FOR THE JOB

Reviews of follow-up service orders for additional repairs that need to be quoted
Works directly with customers calling in for specific repair/replacement quotes
Communicates with local vendors for pricing, availability of needed parts
Communicate regularly with customers to follow up on quoted repairs, site visits may be required
Works with service manager to review completed & follow up service orders
Maintains communication between office and field staff on necessary repair quotes
Works with field technicians to help get the parts needed for jobs
Review quoted repairs to determine status by following up with the customer for a Loss or Gain status on the quote
Responsible for organizing all warranty returns and following up with manufacturers
Required start time 7am to meet with any technicians to go over jobs
Help technicians pull and load parts/equipment when required
Participating in weekly meetings with operational staff to explore methods to increase departmental effectiveness and explore new opportunities
Assist Service Managers in necessary areas for customer feedback and follow-up after work is completed
Additional duties as required by direct manager

WHAT WE’RE LOOKING FOR

2-year minimum office/customer service experience a plus
Field experience is a plus
2-5 years of industry experience in commercial mechanical service
Knowledge of parts, tools, and equipment necessary for quoting repairs
Ability to effectively execute operations of Microsoft Office including Word, Excel, and Outlook
Great communication and customer service skills
Excellent organizational skills
Ability to work as part of a team in a fast-paced environment.
Multitasking and time management to handle quotes, follow-ups, and technician coordination efficiently
Attention to detail for reviewing service orders and preparing accurate estimates
Strong problem-solving skills to manage unexpected service or parts issues