Customer Service Representative Position Available In Northampton, Pennsylvania

Customer Service Representative Wright Veterinary Medical Center

• 3.5 Bethlehem, PA Job Details Full-time $13
• $15 an hour 18 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance Qualifications Sales Customer service Veterinary experience Veterinary clinic Data entry 1 year Phone etiquette 2 years Communication skills Entry level

Full Job Description Job Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Responsibilities:

• Provide outstanding customer service by responding to inquiries via phone, email, or chat in a timely and professional manner
• Assist customers with product information, order status, and issue resolution
• Process orders, returns, and exchanges accurately and efficiently
• Perform data entry tasks to update customer information and maintain accurate records
• Analyze customer feedback and provide suggestions for process improvements
• Upsell products or services to increase sales revenue
• Follow up with customers to ensure satisfaction and resolve any outstanding issues

Experience:

• Previous customer service experience is required
• Previous veterinary experience is preferred, but not required
• Excellent verbal and written communication skills
• Strong data entry skills with high accuracy and attention to detail
• Ability to analyze customer needs and provide appropriate solutions
• Knowledge of phone etiquette and professional communication skills
• Basic sales skills or willingness to learn sales techniques

Location:

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LOCATION

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Job Type:

Full-time Note:

Please do not include any personal contact information in the job description.

Job Type:

Full-time Pay:

$13.00

• $15.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Parental leave Vision insurance

Shift:

8 hour shift Day shift Evening shift

Experience:

Veterinary clinic: 1 year (Required)

Work Location:

In person