Customer Service Representative Position Available In Philadelphia, Pennsylvania

Customer Service Representative 3.8 3.8 out of 5 stars Philadelphia, PA 19114 • Hybrid work Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others. Responsibilities Engage with customers through various channels including phone, email, and chat to address inquiries and resolve issues. Provide accurate information regarding products and services while ensuring a positive customer experience. Process transactions including handling and data entry with attention to detail. Conduct outbound calls to follow up on customer inquiries or promote new services. Analyze customer feedback and provide insights to improve service delivery. Maintain accurate records of customer interactions and transactions in the database. Collaborate with team members to enhance overall service quality and efficiency. Qualifications Previous experience in sales or customer service is preferred, particularly in a call center environment. Strong verbal and written communication skills in English; bilingual candidates are highly encouraged to apply. ( USE of CHATGPT) Ability to type efficiently while engaging with customers. (CHATGPT entries) Strong analytical skills to assess customer needs and provide effective solutions. A positive attitude with a commitment to delivering outstanding service. Join our team today and be part of a dynamic environment where your contributions make a difference!

Job Type:

Full-time Pay:

$18.00 – $24.42 per hour

Benefits:

Work from home

Shift:

8 hour shift

Work Location:

Hybrid remote in Philadelphia, PA 19114