Call Center Representative II Position Available In Schuylkill, Pennsylvania

Call Center Representative

II 3.0 3.0

out of 5 stars 1800 West Market Street, Pottsville, PA 17901 Call Center Representative II – Join the CACL Credit Union Team!

Location:

Pottsville, PA | Full-Time | Member-Focused Are you someone who enjoys helping others, solving problems, and creating positive experiences—even over the phone? At CACL Credit Union , we’re looking for a motivated, personable, and service-driven Call Center Representative II to join our growing team.

About Us:

CACL Credit Union has proudly served our community for decades with a strong commitment to our members and our team. We believe in doing the right thing—for our members, for each other, and for the community we call home. If you thrive in a people-first environment and take pride in providing top-notch service, you’ll fit right in.

What You’ll Do:

As a Call Center Representative II , you’ll be the friendly and knowledgeable voice that supports our members. You’ll provide accurate information, problem-solve with care, and help ensure our members feel confident and supported in every interaction.

Responsibilities include:

Providing prompt, courteous assistance to members via phone, email, and other channels Responding to online banking and email inquiries with professionalism and efficiency Answering questions related to accounts, debit and credit cards, online access, IRAs, and more Researching and resolving member issues with attention to detail and follow-through Cross-selling credit union products and services when appropriate Supporting members with online and remote access tools Mailing, emailing, or faxing relevant forms and applications Maintaining confidentiality and a positive, cooperative attitude at all times Assisting with training and onboarding of new call center team members Leading by example in following procedures and offering peer coaching as needed

What We’re Looking For:

We’re seeking someone who is organized, professional, and brings a positive attitude to each day.

The ideal candidate has:

Strong communication and customer service skills Experience working in a call center or financial services environment (preferred) The ability to handle multiple tasks and solve problems independently A collaborative, team-focused mindset Familiarity with credit union products and services (or willingness to learn) A commitment to confidentiality and regulatory compliance, including BSA and OFAC requirements

Physical Requirements:

This role involves sitting or standing for extended periods, using a computer and phone, and occasional lifting of up to 30 lbs. You should have strong verbal, visual, and auditory skills to meet the demands of the position. Why Join CACL? We’re proud of our member-first culture—and we know it starts with our team. When you join CACL, you become part of a supportive, professional, and fun work environment where your contributions are valued. We offer competitive pay, great benefits, and the chance to grow your career with a credit union that truly cares. Ready to bring your customer service skills to a place that values people over profits? Apply today and let’s make a difference—together.

Job Type:

Full-time Pay:

$17.96 – $22.46 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person