Call Center Representative Position Available In Union, Pennsylvania

Job Description:

Call Center Representative Location:

Lewisburg, TN Job ID:

71019

Pay Range:

$15-17

Responsibilities:

• Dealer referrals todistributors
• Provide customers with order information, assistance
• Product support: Parts and Equipment

Transactional:

Orders,Claims and Invoicing

• Act as a switchboard for the company
• we usea database to help us refer customers to the appropriate department
• Customer inquiries are triaged by Tier 1 and transferred to theTier 2 representatives
• Agents are also responsible for triage andassistance of internal customer requests. Identify if a customerneed can be met or will it require a case transfer to Tier 2.Specific Responsibilities for this position may include:
• Answerincoming calls and respond to customers emails
• Route calls toappropriate resources
• Document all call information according tostandard operating procedures
• Entering accurate orderinginformation into a company system.
• Comfortable working infast-paced environments
• Strong time management and organizationalskills
• Proficiency in Microsoft Office Products (Excel, Word)
• Familiarity with SAP and Call Center, and Sales Force a plus Theideal candidate will be a high energy, dynamic individual lookingfor an opportunity to join a diverse organization in a verycompetitive environment.

Successful candidates will have:

• Abilityto analyze unlike information and draw conclusions/recommendations
• Strong verbal, written and inter-personal communication skills
• Proficiency in MS Office tools
• High degree of self-motivation toaddress and improve business needs.
• Sense of urgency,self-initiative, commitment and sense of ownership is a must.
• Superior follow-up and follow-through skills
• Highly organized andflexible with the ability to prioritize their individual time whilebalancing customer’s demands and requirements to meet companyobjectives and goals.

Benefits provided:

401K, medical, dental, andvision, sick time as applicable to state law Butler AmericaAerospace, LLC. is an equal opportunity employer. Butler evaluatesapplicants without regard to race, color, religion, sex, age,national origin, disability, veteran status, genetic informationand other legally protected characteristics. The Butler AmericaAerospace, LLC. EEO Policy Statement and “Know Your Rights” Posteris available here: Applicant and Employee Notices . Butler AmericaAerospace, LLC. is committed to working with and providingreasonable accommodations to individuals with disabilities. If youneed a reasonable accommodation because of a disability for anypart of the employment process, please contact the Human ResourcesDepartment at