Call Center Representative Position Available In Westmoreland, Pennsylvania
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Job Description
Call Center Representative 3.2 3.2 out of 5 stars Irwin, PA 15642 • Hybrid work Sterling Office Professionals is partnering with a well-established organization in the Irwin/Greensburg area to hire experienced Call Center Representatives.
Key Responsibilities:
Provide inbound and outbound customer service support for taxpayers with account and payment inquiries Answer calls professionally and accurately while using internal systems to look up and update information Handle address changes, new account creation, and payment processing for various tax types Maintain detailed call records and accurately memo account activity Perform light administrative tasks, outbound follow-up, and continue training as needed Serve as an office key holder and assist with end-of-day bank deposits Stay current on updates to tax collection processes, municipalities, and school district details
What We’re Looking For:
High school diploma or GED required; associate’s or bachelor’s degree a plus Call center or customer service experience required – tax knowledge is a bonus Comfortable working in a structured phone-based environment Strong listening and problem-solving skills Ability to type at least 40 WPM and navigate systems efficiently Must be comfortable with moderate computer use and online research Must be able to attend on-site training with no time off for the first 10 days Bilingual in Spanish is a plus
Job Perks:
Hybrid schedule available after initial in-office training Business casual dress code – jeans and sneakers are allowed Work in a professional yet relaxed office setting Contract-to-hire opportunity with room to grow Gain experience in government services, account resolution, and tax support
