Customer Support Associate Position Available In Westmoreland, Pennsylvania

Customer Support Associate 2.5 2.5 out of 5 stars 1001 Technology Dr Ste 1181, Mount Pleasant, PA 15666 Job Summary & Essential Functions Responsible for entry of new customer orders into the MRP business system, and for maintaining existing customer orders. Process and enter new customer orders Work with Program Managers to ensure that the contract review and order entry processes are followed Communicate order acknowledgments to customers Maintain order dates, pricing, and status of existing customer orders Process and respond to customer inquiries relative to order status Manage order entry aspects of repair orders Process credits for warranty returns as they relate to customer orders Perform daily booking reconciliation Data entry into customer web portal as needed Knowledge, Skills, & Abilities Intermediate level in MS Office applications (Word, Excel, and Outlook; MRP/ERP) Knowledgeable of ERP systems, preferably Syteline Ability to communicate effectively, both written and verbally, with all levels of the organization and with customers Experience handling customer requests, including: quoting, order processing, tracking delivery, and quality performance Ability to work in a high volume, high detail work environment Ability to work with a high level of accuracy and attention to detail to produce quality results Strong planning and organizational skills including the ability to initiate, prioritize and allocate resources Ability to multitask efficiently and adapt within a rapidly changing environment Ability to problem solve issues involving multiple variables and limited standardization Ability to work independently with minimal supervision Required Experience & Education High School Diploma or GED; prefer associates degree in related field Minimum 2 years of relevant job experience