Customer Care Advocate Position Available In Kent, Rhode Island

Customer Care Advocate
Software Guidance & Assistance, Inc., (SGA), is searching for a Customer Care Advocate for a

CONTRACT

assignment with one of our premier Insurance Services clients in Warwick, RI
. Responsibilities
: At all times enhance and strengthen relationships between the customer and the firm. Virtual roles predominately work from a home office with periodic visits to the assigned office as needed for team events, meetings, training, business continuity, etc. Servicing customers who possess a policy by responding to requests via telephone. Research and respond to requests and discuss options regarding various aspects of the policy and procedures. Assist with site access and refer requests for other policy modifications to appropriate areas Required Skills
: High school diploma or GED equivalent. Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET). Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc. Experience accessing and navigating up to 10 electronic systems to provide complete response. Must possess a professional and engaging phone voice and demonstrate a true desire to help people. Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products. Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette. Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of the firm Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home. Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need. Preferred Skills
: Previous Call Center experience preferred. SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business.

Our mission:

to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
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Dice Id:

sgainc

Position Id:

25-01899