Customer Care Advocate Position Available In Kent, Rhode Island

Customer Care Advocate

BOTG LLC

Warwick, RI 02818 We are looking for a Customer Care Advocate for a 6 Months contract role. Please send me your updated resume on preeti@botgsolutions.com

Position:

Customer Care Advocate Duration:

6

Months Location:

700 Quaker Lane, Warwick, RI 02886

Start/End Dates:

8/11/2025

• 3/10/2025

Client:

Direct Job Description:

• New Hires must live within a commutable distance of our Warwick location and must be able to come in on an as-needed basis as determined by client.
• Must be available for the full duration of in office training from August 11th, 2025
• September 8th, 2025, Hours of training: 8:30am
• 5pm EST Monday
• Friday.
• Hour’s post training: Must be available 8am
• 11pm Monday through Friday.

Required:

Skills and Experience:

• 1-2 years of experience call center preferred
• will also consider those with customer service experience.
• Must have intermediate computer literacy/proficiency
• Must be able to multi-task/operate multiple screens while speaking with customers.
• Microsoft office experience strongly preferred.

Key Responsibilities:

• New hires should live in a commutable distance from the site the role is posted in.
• High school diploma or GED equivalent.
• Must have ability to work shifts between the hours of 8 AM and 11 PM ET, Monday through Friday. This includes evening shifts if needed (evening shifts can last until 11 PM ET).
• Strong knowledge of troubleshooting for different browsers (Chrome, Edge, Firefox), clearing cookies and cache, screenshots etc.
• Experience accessing and navigating up to 10 electronic systems to provide complete response.
• Must possess a professional and engaging phone voice and demonstrate a true desire to help people.

Preferred:

• Previous Call Center experience preferred.
• Demonstrate ability to learn quickly and willingness to obtain functional knowledge and understanding of company products.
• Possess excellent oral & written communication skills along with a professional and engaging phone voice and superior telephone etiquette.
• Excellent active listening skills with ability to comprehend and articulate clearly to customers in a dynamic and fast-paced environment while promoting a world-class image of client
• Demonstrate ability to work in a team environment to improve service to internal and external customers while also demonstrating an ability to work independently from home.
• Ability to generate innovative ideas for process improvements and problem-solving; Ability to work various shifts within hours of operation.

Flexibility is a must, as your shift can change to meet business needs and additional hours may be asked per business need.

Job Type:

Contract Pay:

$20.00 per hour

Shift:

Day shift Evening shift

Work Location:

In person