Contact Center Specialist Position Available In Providence, Rhode Island

Salary Not Available
Position range in Rhode Island $36k – $54k Per Year Contact Center Specialist
(Not Available)

Occupation:

Customer Service Representatives

Location:

Johnston, RI – 02919
Positions available: 1
Job #: 25-26681

Source:

Axelon

Posted:

6/25/2025

Web Site:

www.axelon.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. . Job Requirements and Properties Help for Job Requirements and Properties. .
Work Onsite
Full Time Schedule
Full Time
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Job Title:

Contact Center Specialist (Onsite)

Location:

East Providence or Johnston, RI

Pay:

22/hr

Description:

As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience.

Responsibilities:

• Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email.
• Research and train clients on all products offered.
• Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels.
• Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues.
• Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences.
• Proactively advise management of impending problems or obstacles to meeting service standards.

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Qualifications:

• 5 Years of customer service and Call Center experience; banking experienced preferred
• Excellent phone communication and listening skills
• Ability to prioritize and manage daily workload
• Ability to multi-task and work independently in a fast-paced work environment
• Computer proficiency and acumen
• Self-motivated attitude with a desire to succeed
• Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail)
• High School (GED Equivalent), Bachelor’s Degree preferred.

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