Customer Service Desk Associate (Full-Time) Position Available In Providence, Rhode Island

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Company:
Wright's Dairy Farm & Bakery
Salary:
JobFull-timeOnsite

Job Description

Customer Service Desk Associate (Full-Time) 3.3 3.3 out of 5 stars 200 Woonsocket Hill Road, North Smithfield, RI 02896 Wright’s Dairy Farm & Bakery is a fifth-generation, family-owned business rooted in Rhode Island for over 100 years. We’re committed to producing top-notch products and delivering warm, knowledgeable service. From farm-fresh milk to handcrafted cakes and pastries, we believe in real cows, real food, and real people. We’re looking for a Customer Service Desk Associate to be the helpful, friendly first impression our customers receive — whether in person, over the phone, or online. This is a key front-line role in upholding the tradition of excellence, care, and craftsmanship that defines Wright’s. We operate 7 days a week, with retail hours typically running from 8 AM to 4-6 PM, depending on the day, season, and business needs. As a Customer Service Desk Associate, you’ll work in a fast-paced environment, supporting customers and coordinating communication across our retail and bakery operations.

Your responsibilities will include:

Customer Support & Order Management Answer phones, emails, and website inquiries promptly and professionally Manage and modify orders using our POS and internal systems Set aside special orders and handle customer requests Escalate concerns to managers with clarity and care Product Knowledge & Communication Stay current on our farm and bakery product offerings Share product info confidently and clearly Engage in upselling when appropriate Write and speak with professionalism and warmth Technology & Systems Use multi-line phones, Google Workspace (Docs, Sheets, Gmail), and POS software daily Manage orders through Toast (catering/events) and Cybake (bakery tracking) Navigate multiple tools and screens with ease Teamwork & Workplace Culture Help create a positive, respectful, team-focused environment Support teammates and assist with other duties as needed Embody our core values in every interaction: Exceptional Customer Service & Products Employees Who Care Get Stuff Done —

Smarter Who You Are:

Great with people — in person, on the phone, and online Organized, detail-oriented, and proactive Comfortable using digital tools (Google Suite, POS systems, etc.) Thrives in fast-paced, high-touch environments Able to work a flexible schedule — weekends, holidays, and peak times are essential

Qualifications:

High school diploma or GED required 1-2 years in customer service preferred Familiarity with Google Suite, Toast, and/or Cybake is a plus Must be able to lift 50 lbs solo and up to 125 lbs with help, and occasionally move carts up to 200 lbs Ability to sit or stand for extended periods and perform light physical activity This is an on-site position with no remote work option

What We Offer:

A supportive and inclusive work culture The chance to be part of a legacy brand known throughout Rhode Island Opportunities to grow within a values-driven, family-run business Why Join Us? Be part of a passionate, family-driven team Help create memorable celebrations for our customers Opportunities for growth, training, and community involvement Work in a dynamic, locally-loved retail and food environment Benefits for Full-Time employees includes: Medical, dental & vision insurance Paid vacation & holidays 401(k) with company match (after eligibility) Footwear discounts through Shoes for Crews Referral bonus program Employee Assistance Program (EAP) Tickets at Work – fun life rewards Staff events & engagement perks Apply Today! Ready to bring your talents to a team that values excellence and tradition? Click “Apply” to submit your application. Wright’s Dairy Farm & Bakery is an Equal Opportunity Employer committed to a diverse, inclusive, and equitable workplace. We operate a drug-free environment and adhere to ADA regulations as applicable. Cow to Customer since 1914.

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