Direct Customer Service Associate Position Available In Providence, Rhode Island

Job Description:

Deliver Exceptional In-Person Support and Build LastingRelationships for Verizon FiOS in Providence! Join EquityManagement as a Direct Customer Service Associate. EquityManagement, a leading business advisory firm empowering Fortune 500companies to expand their brand footprint via licensed products,additionally a strategic contributor to Verizon FiOS, is hiring acustomer-focused and empathetic Direct Customer Service Associatein Providence. This crucial role places you directly in thecommunity, providing essential post-sales support and buildingstrong relationships with our valued Verizon FiOS subscribers! As aDirect Customer Service Associate, you will immerse yourself incomprehensive training, gaining deep knowledge of Verizon FiOSfiber optic services, equipment, and troubleshooting techniques.

You will develop advanced skills in direct customer engagement,empathetic communication, and effective problem resolution in afield-based setting. Minimum Qualifications of the Direct CustomerService Associate High school diploma or GED equivalent required.

Customer service or client-facing experience (0-2 years) withstrong interpersonal and problem-solving skills. Excellent verbalcommunication and active listening skills are essential for clearlyexplaining technical information and empathizing with customerneeds. Possesses strong problem-solving skills, able to diagnosebasic issues and find efficient, practical solutions. Highlyorganized and detail-oriented, able to manage customer interactionsand documentation accurately. Empathetic, patient, and professionaldemeanor, especially when interacting with customers who may beexperiencing service issues. Adaptable and reliable professionalcomfortable with independent field work and managing a dailycustomer visit schedule. Must have reliable transportation, a validdriver’s license, and current auto insurance for daily travel toresidential customer locations within the Providence metropolitanarea. Ability to stand and walk for extended periods, as the roleinvolves active field engagement. A genuine interest intelecommunications technology and a passion for providingoutstanding customer experiences. Visit us at equitymgmtinc.com orapply through CareerBuilder. We look forward to welcoming dedicatedDirect Customer Service Associates to our team in Providence!