Entry Level Verizon Customer Service Trainee Position Available In Providence, Rhode Island

Job Description:

Launch Your Career in Customer Care and Connect Providence toSeamless Connectivity! Join Equity Management as an Entry LevelVerizon Customer Service Trainee for our vital Verizon FiOScampaign. Equity Management , a recognized management consultingpractice for enhancing corporate brand equity through consumerproduct extensions, also a dedicated partner to Verizon FiOS’sinitiatives, needs an empathetic and motivated Entry Level VerizonCustomer Service Trainee in Providence. This foundational roleplaces you directly in the community, where you will learn toprovide vital post-sales support and ensure our valued Verizon FiOSsubscribers enjoy a superior service experience! As an Entry LevelVerizon Customer Service Trainee, you will receive comprehensive,hands-on training to become an expert in Verizon FiOS fiber opticproducts and services, including common troubleshooting and accountmanagement. This program develops your exceptional skills in directcustomer engagement, teaching you to build rapport, understandcustomer needs, and provide clear explanations. This ensures youare fully prepared to deliver outstanding in-person customerexperiences in the field! Minimum Qualifications of the Entry LevelCustomer Service Trainee High school diploma or GED equivalentrequired. 0-1 year of experience in a customer-facing role inretail, hospitality, customer service, demonstrating a naturalaptitude for communication and helping others. Excellent verbalcommunication and active listening skills, with the ability toclearly explain information and empathize with customer needs.

Strong problem-solving abilities, capable of diagnosing basicissues and finding practical, customer-focused solutions.

Empathetic, patient, and professional demeanor, especially whenassisting customers with service inquiries or concerns. Highlyorganized and detail-oriented, able to manage customer interactionsand documentation accurately. A positive attitude and a genuinedesire to provide outstanding customer experiences. Reliable andpunctual, with a consistent commitment to attendance and adherenceto daily schedules for field engagements. Proficiency in usingmobile devices or tablets for customer interaction logging andaccessing support resources. Reliable transportation, a validdriver’s license, and current auto insurance are mandatory, asdaily travel within the Providence, RI metropolitan area toresidential customer locations is a core requirement. Ability tostand and walk for extended periods, as the role involves activefield engagement. Visit us at equitymgmtinc.com or apply throughCareerBuilder. We look forward to welcoming dedicated Entry LevelVerizon Customer Service Trainees to our team in Providence!