Automotive Warranty Administrator Position Available In Aiken, South Carolina

Automotive Warranty Administrator Autorecruitment usa North Augusta, SC An Automotive Warranty Administrator manages and processes warranty claims for a dealership, ensuring proper documentation, adherence to manufacturer guidelines, and timely payment for covered work. This role involves interacting with customers, technicians, and manufacturers to resolve warranty-related issues. They also track warranty parts, maintain records, and stay updated on recalls and bulletins.

Key Responsibilities:

Parts Tracking:

Tracking warranty parts, coordinating returns, and ensuring proper disposal of parts.

Communication:

Communicating with customers about claim status and resolving any issues.

Record Keeping:

Maintaining accurate records of warranty claims, customer information, and service history.

Record Reconciliation:

Reconciling warranty receivables with payments and working with the accounting department.

Staying Informed:

Keeping up-to-date on factory recalls, bulletins, and warranty procedures.

Customer Service:

Providing excellent customer service by addressing warranty-related questions and concerns.

Other Duties:

Assisting with other clerical duties as needed, such as cashier tasks or telephone duties.

Processing Warranty Claims:

Reviewing and processing warranty claims, ensuring proper documentation and compliance with manufacturer guidelines.

Claim Verification:

Verifying claim eligibility, ensuring all required paperwork is complete, and following up on rejected claims.