Contact Center Agents (Administrative Campus, North Augusta, SC) Position Available In Aiken, South Carolina

Contact Center Agents (Administrative Campus, North Augusta, SC) 3.7 3.7 out of 5 stars North Augusta, SC 29860 Pre-employment background checks, such as criminal reports, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings.

Hiring Range:

Minimum $ 18.25 to Mid $ 20.93

Essential Duties and Responsibilities:

Responsible for selling and cross-selling Credit Union services to current and potential members. Credit Union services are to be promoted using the “member benefit-based approach.” Fully complies with the requirements of all Credit Union policies, including but not limited to the Bank Secrecy Act, the Patriot Act, and OFAC Policies. May generate reports and/or complete project work as needed. Processing routine to complex member transactions and account maintenance. Offering or recommending products based on member needs. Responsible for consistently meeting Contact Center goals and Key Performance Indicators. Researches and resolves routine to moderately complex problems and inquiries. Works as a member/leader of special or ongoing projects that are important to area/process improvement. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level. Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external members. Participates in regular product training exercises to maintain product knowledge. Answers member questions through phone and email communication. Needs to possess leadership qualities. Be proactive in assisting peers and members in the area of the subject matter. Provide assistance to members and co-workers that aligns with the completed specialty. May be assigned other tasks by appropriate line supervision.

Supervisory Responsibilities:

There are no supervisory responsibilities with this position.

Other Skills:

Great interpersonal and phone etiquette, including a pleasant, professional speaking voice. Member Focused Detail-oriented and ability to multi-task. Ability to apply common sense understanding of financial transactions and carry out detailed but uninvolved written or oral instructions. Ability to solve problems involving a few concrete variables in standardized situations. Ability to receive and respond appropriately to coaching and constructive feedback. Bilingual English – Spanish speaking -writing Required.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office software, including Windows, Word, Excel, Outlook Email /Calendar, and Internet Explorer software. Experience with Symitar, Episys, Digital Insight and system is preferred, or PSCU or other core banking software.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Regularly required to stand; use hands to finger, touch, or feel and reach with hands and arms. Frequently required to walk, stand, stoop, kneel, crouch, or crawl. Occasionally required to sit, climb, and balance. Frequently required to lift and/or move up to ten pounds and occasionally lift/or move up to twenty-five pounds. Regularly required to listen and interpret information received through spoken words and sentences in person and by the phone and accessed via the computer. Regularly required to communicate information and ideas so others will understand both in person, on the phone, and via the computer. Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Experience Required Must successfully complete one or more of SRP’s Contact Center Agent specialized training courses. 3 year(s): financial institution or call center-related experience; or equivalent combination of education and experience. Education Required High School or better Skills Required Contact Center Phone Support Customer Service –

Assisting Others Preferred Other Behaviors Preferred Thought Provoking:

Capable of making others think deeply on a subject

Team Player:

Works well as a member of a group

Loyal:

Shows firm and constant support to a cause

Leader:

Inspires teammates to follow them

Innovative:

Consistently introduces new ideas and demonstrates original thinking

Functional Expert:

Considered a thought leader on a subject

Enthusiastic:

Shows intense and eager enjoyment and interest

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Motivations Preferred Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter:

Inspired to perform without outside help

Peer Recognition:

Inspired to perform well by the praise of coworkers

Growth Opportunities:

Inspired to perform well by the chance to take on more responsibility

Job Security:

Inspired to perform well by the knowledge that your job is safe

Goal Completion:

Inspired to perform well by the completion of tasks

Flexibility:

Inspired to perform well when granted the ability to set your own schedule and goals

Financial:

Inspired to perform well by monetary reimbursement

Entrepreneurial Spirit:

Inspired to perform well by an ability to drive new ventures within the business Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.