Customer Service Representative(Tire Indusrty) Position Available In Aiken, South Carolina
Tallo's Job Summary: The Customer Service Representative (CSR) at RemX3.2 in Graniteville, SC earns $18-$20 per hour and is responsible for managing customer orders, inquiries, and concerns related to tire purchases. Key responsibilities include processing orders, responding to inquiries, providing accurate information on tire specifications, and resolving complaints. Qualifications include previous experience in the tire industry, strong communication skills, and proficiency in CRM software and Microsoft Office.
Job Description
Customer Service Representative(Tire Indusrty) RemX•3.2 Graniteville, SC Job Details $18•$20 an hour 8 hours ago Qualifications CRM software Customer service Mid-level Microsoft Office Communication skills Full Job Description Customer Service Representative•
Wholesale Tire Distributor Type:
Direct Hire Pay:
$18•20 per hour DOE The Customer Service Representative (CSR) plays a vital role in managing customer orders, inquiries, and concerns related to tire purchases. This position ensures accurate order processing, timely deliveries, and excellent client relationships while maintaining product expertise and adherence to company policies.
Key Responsibilities:
Process customer orders, verify details, and ensure timely fulfillment. Respond to inquiries regarding product availability, pricing, and order status. Provide accurate information on tire specifications, brands, and industry standards. Check stock levels and communicate delays or substitutions as needed. Generate accurate quotes and assist customers with pricing inquiries. Address and resolve complaints related to orders, deliveries, or billing discrepancies. Coordinate with warehouse and shipping teams for efficient deliveries. Maintain customer records and update order details in the CRM system. Identify opportunities for cross-selling and upselling based on customer needs. Foster strong connections with wholesale clients through proactive service.
Qualifications & Skills:
Must have previous experience working in the tire industry Strong verbal and written communication skills. Commitment to excellent customer service and problem resolution. Knowledge of tire products, specifications, and wholesale distribution. Accuracy in data entry and familiarity with CRM systems. Ability to multitask and troubleshoot order-related issues. Proficiency in Microsoft Office and order management software. Prior experience in customer service within the automotive or tire industry required.
