Customer Service Representative Position Available In Berkeley, South Carolina

Customer Service Representative Plumb Pro+ Goose Creek, SC Job Details Full-time $18

• $22 an hour 9 hours ago Qualifications Microsoft Word Customer service Word processing Organizational skills Communication skills Entry level Full Job Description About Plumb Pro+ At Plumb Pro+, we take pride in delivering top-tier plumbing services with integrity, reliability, and exceptional customer care.

We are looking for a Customer Service Representative (CSR) to join our team and ensure our clients receive outstanding support. Our Company Values At Plumb Pro+, we believe in: Customer-Centric Service

• Delivering reliable, honest, and high-quality service with a focus on customer satisfaction. Integrity & Accountability
• Upholding honesty, transparency, and responsibility in all interactions. Teamwork & Collaboration
• Creating a supportive workplace where teamwork drives success. Continuous Improvement
• Embracing learning, growth, and innovation to provide the best possible service. Respect & Professionalism
• Treating customers, colleagues, and partners with courtesy and professionalism. Reliability & Excellence
• Striving to exceed expectations with consistency and attention to detail.

Job Summary As a CSR , you will be the first point of contact for our customers, handling inquiries related to billing, products, and services. Your primary responsibilities include answering calls, processing orders, maintaining accurate records, and supporting the sales team. You will also play a key role in resolving customer concerns and ensuring satisfaction. Key Responsibilities Respond to customer inquiries via phone and digital platforms professionally and efficiently. Provide accurate information regarding Plumb Pro+ services, products, and billing inquiries. Maintain detailed records of customer interactions, transactions, and complaints using Service Titan. Troubleshoot and resolve customer issues or escalate them to a supervisor when necessary. Identify potential sales opportunities and inform customers of promotions or specials. Collaborate with internal teams to ensure seamless customer service and issue resolution. Follow company policies and guidelines while maintaining a positive and professional demeanor. Required Skills & Qualifications Strong verbal and written communication skills. Ability to listen actively, identify customer needs, and provide effective solutions. Excellent interpersonal skills and ability to maintain professionalism in high-pressure situations. Proficiency in CRM systems, word processing, and spreadsheets. Ability to multitask and manage multiple customer interactions efficiently. Strong organizational skills and ability to work both independently and within a team. Problem-solving and analytical thinking to navigate customer concerns effectively. Physical Requirements Prolonged periods of sitting and working at a computer. Ability to lift up to 15 pounds when required. Why Join Plumb Pro+? Competitive salary and benefits package. Supportive and team-oriented work environment. Opportunity to develop valuable customer service and problem-solving skills. Growth potential within the company. If you are passionate about customer service and want to be part of a dynamic team that values integrity, collaboration, and excellence, we encourage you to apply today!