Customer Service Representative/ Dispatcher Position Available In Berkeley, South Carolina

Customer Service Representative/ Dispatcher Charleston Electric & Air Summerville, SC Job Details Full-time $19 – $25 an hour 1 day ago Benefits Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Professional development assistance Flexible schedule Life insurance Referral program Qualifications Customer service High school diploma or GED Dispatching Organizational skills Communication skills Entry level

Full Job Description Urgent Hiring:

Talented Customer Service Representative / Dispatcher Do you thrive in a dynamic and supportive work environment? Are you looking for a role where you can truly make a difference? At Charleston Electric and Air, we treat our team members like family, offering you the chance to enjoy a flexible schedule that allows you to attend important family events. Join our locally operated electrical and hvac contracting company, known for high-quality craftsmanship. As a Customer Service Representative / Dispatcher, you’ll be part of a loving and enthusiastic team. We celebrate your success and recognize your performance, making this a fantastic opportunity to grow your skills!

Key Responsibilities:

Answer inbound calls from customers in a professional and courteous manner. Schedule and dispatch HVAC and electrical service appointments based on customer needs. Coordinate with technicians to ensure timely and efficient service delivery. Maintain accurate records of customer interactions in the CRM system. Provide customers with updates on service status and technician arrival times. Handle customer inquiries and resolve issues to ensure satisfaction. Assist with other administrative tasks as needed

Qualifications:

High school diploma or equivalent. Previous experience in customer service, dispatching, or scheduling preferred. Strong verbal and written communication skills. Ability to multitask and manage multiple communications simultaneously. Proficiency in using CRM or dispatching software (training provided). Detail-oriented with excellent organizational skills. Ability to work independently and adapt to a fast-paced environment.

Benefits:

401(k) matching Dental insurance Vision insurance Health insurance Flexible spending account Life insurance Paid time off Professional development assistance Referral program If you are a motivated individual with a passion for customer service, we encourage you to apply for the Customer Service Representative / Dispatcher position at Charleston Electric and Air. We look forward to hearing from you! “` Charleston Electric is a locally owned and operated electrical contractor. Our electricians are fully equipped to handle any residential or commercial electrical project. Charleston Electric takes pride in offering high-quality electrical craftsmanship that will meet your budget. Our Electricians are equipped to handle any emergency electrical repair. Charleston Electric serves all of Charleston, Mount Pleasant, Summerville and surrounding areas.

Pay:

$19 – $25 / hour

Job Type:

fulltime

Education:

No education required Work location: On-site