Customer Service Specialist Position Available In Berkeley, South Carolina

Customer Service Specialist Perfection Hy-Test Company Hanahan, SC 29410 Perfection Hy-Test Company As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. osition is a dedicated resource to National Brands (O’Reilly), responsible for reviewing chargebacks/disputes from orders shipped. Communicate professionally on a daily basis with the customer representative. Work schedule is Monday – Friday 7:30am – 4:00pm. Review customer invoices, bill of lading, and packing lists for accuracy. Verify shipment for accuracy using BOL, invoices, pack lists, etc. Research any discrepancies and determine the best methods to resolve the dispute. Review the documents to determine the reason for disputes. Prepare supporting backup documents, invoices, BOL, etc., to send to the customer to confirm valid shipment of goods, per the invoice. Manage and respond to emails promptly, ensuring effective communication with internal and external stakeholders. Develop and maintain a positive, professional rapport with various internal and external customers. Assist Operations team with various tasks, including office and shipping supplies, scheduling on-site repair services, and other relevant tasks. May support the Shipping team with clerical tasks, when needed. Protect operations by keeping business strategies, trade secrets, and financial confidential. Ensures compliance with antitrust regulations, including communication about concerns, liabilities or unethical activities. All other duties and responsibilities as assigned KNOWLEDGE, SKILLS, and

ABILITIES.

Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve satisfaction. Utilize knowledge and experience in performing job functions. Use logic, reasoning, and mathematical skills to solve practical problems and make sound decisions. Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations. Proficient use of computers and software, WMS, Microsoft Office, and use of EXCEL is required.. Understand and follow written and oral instructions. Set priorities and manage one’s own time effectively. Efficiently handles changing deadlines and multiple concurrent tasks TRAINING and

EXPERIENCE

High school diploma or equivalent; some college preferred 5-7 years of customer service/logistics experience. Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law. We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to careers@marmon.com, and please be sure to include the title and the location of the position for which you are applying.