Customer Support Representative Position Available In Berkeley, South Carolina

Customer Support Representative Alpha Sheet Metal Works, Inc. 9525 Hamburg Rd, Ladson, SC 29456 At Alpha Sheet Metal Works, located in Ladson, SC, we have 80 years in the areas of metal fabrication in a wide range of industries. We specialize in steel, stainless steel and aluminum metal products as both a job shop and a small run contract manufacturer. Our products range from individual parts to complete automated assemblies. Click here to learn more about who we are and what we do!

https:

//alphamachine.com/ POSITION SUMMARY The Customer Support Representative is responsible for entering customer orders, managing physical and electronic filing systems, answering phones, and providing basic customer service. This position requires excellent communication skills and a commitment to providing exceptional support to our customers.

MAJOR RESPONSIBILITIES

Customer Order Entry:

Accurately enter customer orders into the system, ensuring all details are correct and complete.

Filing:

Maintain organized physical and electronic filing systems for customer records, orders, and other important documents.

Phone Support:

Answer incoming calls, take messages, and provide information to customers. Follow up with customers to provide answers and resolve issues.

Customer Service:

Provide basic customer service by addressing inquiries, taking messages, and ensuring customer satisfaction through timely follow-up.

Data Management:

Ensure all customer data is accurately recorded and updated in the system.

Administrative Support:

Assist with various administrative tasks as needed, including photocopying, scanning, and mailing documents.

Team Collaboration:

Work closely with other team members to ensure smooth operations and effective communication. Other duties as assigned.

QUALIFICATIONS/SKILLS

Exhibit a professional and friendly demeanor. Ability to establish and maintain effective working relationships with others. Able to work independently and within a team. Excellent attention to detail, while working efficiently. Must have a strong sense of urgency, be time-sensitive and highly motivated. Strong sense of time organization and urgency. Proficiency in basic computer applications (e.g. Microsoft Office Suite).

EDUCATION/EXPERIENCE REQUIRED

Education:

High School Diploma or equivalent.

Experience:

Previous experience in customer service or administrative role is preferred, but not required. Please be advised that this role may require access to information and technology subject to U.S. export control regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). As a result, employment will be contingent upon verification of your U.S. person status, depending on the specific requirements of the position. We will be asking questions about your citizenship and nationality during the interview process to ensure compliance with these regulations. US Persons The basic eligibility of all the ITAR-covered employees is that they must be US persons. The definition of a US person is provided under 22 CFR § 120.62. To summarize, any individual is a US person: Who’s been granted US citizenship, Who’s a lawful permanent resident in the US, Who’s been granted the status of “protected person”, Or an employee of the US government.

Job Type:

Full-time Pay:

$18.00 – $23.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Professional development assistance Referral program Vision insurance

Shift:

8 hour shift

Experience:

Microsoft Office:

1 year (Preferred) Order entry: 1 year (Preferred) Ability to

Commute:

Ladson, SC 29456 (Required)

Work Location:

In person