JEWELRY CUST EXP ASSOC Position Available In Berkeley, South Carolina

H-002777-2025

JEWELRY

CUST EXP ASSOC

United States – South Carolina – Charleston AFB
Regular Part Time
5100PB1-03 Customer Experience Associate
Job Description
As a Customer Experience Expert in Jewelry/Prestige Make-Up, you will assist customers by identifying their needs and helping them find the perfect piece of fine jewelry with for that special occasion, the BIG occasion, or just toplete their look. You will also help customers find the perfect pair of sunglasses. Our guests are also looking for high-quality, better-for-you products and a personalized shopping experience that helps them feel weed and inspired. As a Beauty team member, your knowledge and passion for the business wille to life in the beauty aisles while you educate and actively engage with customers. Your beauty insight will help them look and feel great. Our customers will find it easy and fun to shop beauty thanks to your expertise and trend-savvy advice. We offer flexible scheduling,prehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
If you enjoy helping customers find the perfect shade and the perfect bling – this is the job for you!
So what can you expect as a Customer Experience Associate – Jewelry/Prestige Make-Up at the Exchange?
Greet every customer with eye contact and smile in your authentic way
Acknowledge every waiting customer as soon as they arrive to the jewelry counter/prestige make-up area to let them know you’ll be right with them
Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate pieces that meet the specific need of the customer
Ensure customers have an extraordinary experience while selecting fine jewelry and prestige make-up
Complete transactions accurately and efficiently while engaging customers in appropriate conversation
We know that you can work anyw. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job Qualifications
Able to learn and adapt to current technology needs
Able to think quickly on the spot to answer customer questions
Able to take initiative
Able to maintain high level of decorum when assisting customers

Additional Qualifications/Requirements:

Excellent attention to detail
Willing to cross-train and work in other areas of the store, as needed
Must possess a weing and helpful attitude toward customers and other team members
Cash handling experience preferred
Excellentmunication skills
Basicputer skills
Retail experience preferred
Grade
1
Job Tier
0
Career Area
Retail Operations
Supervisor
No
Job Qualifications
Completion of high school or the equivalent. Retail experience, demonstrated willingness, and potential for additional responsibility.
If a sufficient number of qualified candidates do not , the minimum qualifications may be lowered without reposting.
Additional Qualifications/Requirements

FLEXIBLE WORK SCHEDULE TO INCLUDE EVENINGS AND NIGHTS. MON-SAT 0845-1830 SUN 1045-1730

Salary Minimum
$15.00
Salary Maximum
$20.06
Facility Name

JB-CHA MAIN STORE

Major Duties
Provides high level of customer satisfaction through excellent service. Greets each customer upon contact and/or line of sight, assesses their needs, suggests alternative options, and provides resolution. Keeps their needs foremost and creates a weing environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience.
Provides product knowledge through superior sales skills to serve the customer in one or more sales area, utilizes and ads to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, sizing, clearance, and cleanliness of the area assigned.
Provides assistance to customers withpleting price changes, special orders, online orders, and rain checks. May provide assistance to customers with military uniform dress requirements, insignia, and new items. Will assist with determining minor alterations and submission of certification, as needed.
Activelymunicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Operates a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Assurespliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.
Number of Positions Remaining
1
Job Expires
09-Apr-2025