Client Success Specialist Position Available In Charleston, South Carolina

Client Success Specialist OneDataSource Charleston, SC Job Details Full-time $49,417 – $51,707 a year 2 days ago Benefits Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Teamwork Accounts payable Virtual client meetings Interpersonal skills Managing teams in a customer support role ERP systems Accounting software Mid-level Microsoft Dynamics 365 Windows Microsoft Office Managing clients in a customer support role Bachelor’s degree Customer expectation management Customer support ticket management Face-to-face client meetings Customer support Account management Client email correspondence Accounts payable automation Communication skills Accounting support Client interaction via phone calls Full Job Description Position Overview We are seeking a Client Success Specialist to join our growing onePAY team. This remote position requires an individual who can provide exceptional support to our clients, conduct training, and help solve complex issues related to our accounts payable automation application. Key Responsibilities Serve as the front line of support for the onePAY application, following established Customer Success processes and procedures Organize and assign support tickets, manage triage, and strive for first-contact resolution to ensure complete customer satisfaction Function as a Subject Matter Expert (SME) on user experience, staying familiar with key clients’ system usage, features/functionality, and common use-case scenarios Troubleshoot reported issues, communicate with clients via phone and email, and identify trends in user challenges Analyze problems to determine severity, investigate potential workarounds, and create best practices documentation Conduct virtual and occasional on-site training for clients Travel periodically for client relationship building and on-site training Learn and maintain expertise in the onePAY application and all relevant software Preferred Qualifications Professional experience in a customer support role with direct client interaction Strong computer acumen (MS Office Suite) Excellent written and verbal communication skills Ability to think critically, ask insightful questions, and solve complex problems Self-motivated work ethic with ability to excel in a remote environment Availability to provide flexible support hours (up to 7pm EST approximately 1-2 days per week) Ability to manage multiple projects and meet deadlines Commitment to personal improvement and reliability to team and clients Experience in Accounts Payable and/or ERP/Accounting software Background in client relationship management at a high level Technical proficiency with Windows-based software Work Environment 100% remote, work-from-home position Results Oriented Work Environment (ROWE) Fast-paced, team-oriented culture that values proactive problem-solving This role will be a great fit for you if you: Thrive on working with large datasets, analyzing critical insights, and solving complex problems to help clients achieve stronger business outcomes. Are skilled at managing competing priorities and enjoy collaborating across teams while maintaining ownership of your client portfolio. Excel at planning and prioritizing multiple ongoing projects, ensuring timely and high-quality delivery. Bring a positive, client-focused mindset aimed at delivering exceptional satisfaction both internally and externally. Communicate clearly and professionally across email, video calls, and phone conversations. Are a true team player, always working toward the best outcomes for both the client and the onePAY team. Possess a strong internal drive to identify areas for improvement, think creatively, solve challenges, and consistently exceed expectations. OneDataSource – onePAY Team About Us We provide multi-unit franchisees with automated technology solutions and expert-led consultative services that improve a company’s operational efficiency, decision-making, and bottom line. Our onePAY application helps businesses streamline their AP processes, increase efficiency, and reduce costs. Benefits Employee health/dental/vision insurance Life and disability insurance 401K with matching contribution To Apply For more information or to submit your application, please contact Ryan Wood at

Job Type:

Full-time Pay:

$49,417.00 – $51,707.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

Remote