Customer Experience Onboarding Analyst Position Available In Charleston, South Carolina

Customer Experience Onboarding Analyst MSC Mediterranean Shipping Company S.A.

• 3.

9 Charleston, SC Job Details Up to $50,000 a year 1 day ago Benefits Travel reimbursement Store discount Wellness program Paid parental leave Disability insurance 401(k) 3% Match Health insurance Dental insurance Flexible spending account Parental leave Vision insurance 401(k) matching Employee discount Benefits from day one Life insurance Qualifications Microsoft Excel Customer service Call center experience Supply chain English Mid-level Bachelor’s degree Communication skills Full Job Description Customer Experience Onboarding Analyst MSC USA

• Charleston

JOB SUMMARY

Assist in coordinating and onboarding new and existing customers on how to best interact with MSC. Helps set the customer up for success by providing key contact points for customer service questions. Keeps up the highest productivity and service levels standards to ensure customer satisfaction.

ESSENTIAL FUNCTIONS

Assist in Onboarding new customers on how to best interact with customer service teams. Have video calls with new and existing customers to not only guide the customer but be a welcoming face to MSC. Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues. Coordinate with customer facing teams to address operational issues and find corrective measures Able to learn the big picture of customer service and help improve inefficiencies. Performs other duties, as assigned.

QUALIFICATIONS REQUIRED SKILLS / KEY COMPETENCIES

English:

Advanced Excellent communication skills Strong customer service mindset, focused, and responsive Strong attention to details Adaptable and flexible to changes in responsibilities Organized, efficient, and able to manage time effectively Ability to work under tight deadlines Great team player Knowledge of MS Excel with the ability to learn new software Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs

PREFFERED SKILLS, EDUCATION, AND EXPERIENCE

Prior experience in customer service, or logistics with a focus on customer service and problem resolution Bachelor’s degree preferred or equivalent experience in similar role Knowledge of MS Dynamics not necessary but a plus

PHYSICAL DEMANDS

Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time

WORK AUTHORIZATION

Authorization to work in the U.

S What We Offer Health Insurance Dental & Vision Insurance Life Insurance:

one-time annual salary up to $50,000 Long Term Disability Insurance Paid Pregnancy Disability Leave and/or Paid Parental Leave Business Travel Insurance Flexible Spending Accounts

• (Health, Dependent Care, Transit/Parking) Supplemental Life, Disability, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one: Short Term Disability Insurance 401K Plan
• 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives
• Free MSC Partner Subscriptions with Calm and Journey Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.

About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered in Geneva, Switzerland, is a global leader in transportation and logistics, privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines, MSC has 675 offices across 155 countries worldwide, with the MSC Group employing over 200,000 people. The company has evolved from a one vessel operation into a globally respected business with a fleet of 800 vessels that provides timely delivery of goods and services to customers of all industries and sizes. With access to an integrated network of road, rail, air, and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge. MSC’s shipping line sails on 300 trade routes and calls at 520 ports, carrying some 22.5 million TEU (twenty-foot equivalent units) annually. Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws . If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.