Customer Service Rep Position Available In Charleston, South Carolina
Tallo's Job Summary: Customer Service Rep in North Charleston, SC communicates with customers to answer questions, resolve issues, assess needs, and ensure compliance with physician directions. Responsibilities include making inbound/outbound calls, documenting interactions, entering orders, and updating customer information. Requirements include understanding pharmacy terminology, effective communication skills, and computer proficiency. High school diploma or equivalent is required, along with the ability to lift up to 25 pounds occasionally.
Job Description
Customer Service Rep 2.5 2.5 out of 5 stars North Charleston, SC 29406 This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.
JOB FUNCTIONS
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
Requirements:
Read and analyze documents such as patient orders Comprehend pharmacy prescription terminology Effectively communicate with coworkers and patients alike help with the training of employees calculate figures and amounts in reference to frequency and doses dispensed apply common sense understanding to carry out oral and written instructions
Education & Experience:
High School Diploma, General Education Diploma (GED), or one to three months related experience and/or training Computer entry Required Must meet any licensing requirements necessary for specific location
Physical Demands:
This employee must occasionally lift and/or move up to 25 pounds.
