Customer Service Representative Position Available In Charleston, South Carolina

Description We are seeking a Customer Service Representative to join our team in North Charleston, South Carolina. This role is crucial in the service industry, where you will be handling customer inquiries, keeping up-to-date customer records, and processing applications. This position provides a contract-to-permanent employment opportunity.

Responsibilities:

• Initiate contact with customers through various channels including inbound calls, outbound calls, and web-based platforms.
• Build rapport with customers, ask discovery questions, and create a sense of urgency to maximize appointment scheduling.
• Maintain a positive, empathetic, and detail-oriented attitude while cultivating and sustaining strong customer relationships.
• Take the initiative to resolve and de-escalate customer issues.
• Keep the customer database updated with complete and accurate information.
• Participate in required training and communicate regularly with the direct manager and dispatchers.
• Utilize your proficiency in Microsoft Word and Excel to manage multiple software platforms simultaneously.
• Exhibit your excellent communication skills while juggling multiple tasks with multiple priorities.
• Use your data entry skills to accurately process customer credit applications.
• Leverage your experience in answering inbound and making outbound calls to provide excellent customer service.
• Use your skills in scheduling appointments and dispatching to ensure smooth operations. Requirements
• Proficiency in answering inbound calls and managing both inbound and outbound calls effectively
• Demonstrated experience in a call center customer service environment
• Outstanding customer service skills and a dedication to providing exceptional customer care
• Must be highly skilled in data entry and order entry procedures
• Ability to handle email correspondence professionally and efficiently
• Proficiency in Microsoft Office Suite, particularly Microsoft Excel and Microsoft Word
• Experience in scheduling appointments and managing schedules
• Familiarity with ServiceTitan software is a plus
• Experience in dispatching, coordinating and directing field teams
• Knowledge in HVAC systems and related services will be considered an asset
• Strong multitasking skills and ability to manage multiple requests simultaneously
• Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization
• High level of accuracy and attention to detail in all aspects of work.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .